Potbelly - Charlottesville

We were a party of 4 (2 adults and 2 children). While driving through town and shopping at a few local, favorite places we decided on Potbelly. We do not have a... read more We were a party of 4 (2 adults and 2 children). While driving through town and shopping at a few local, favorite places we decided on Potbelly. We do not have a Potbelly near our home hours away.We knew the 2 children would enjoy the toasty Mama 's Meatball sandwich and the delicious cookies! Adults enjoyed the toasty Italian and the addition of the hot peppers with the salami, mortadella, capicola, and pepperoni was packed with flavor and heat. We were greeted and helped by Christina and Paulette and they were beyond kind and helpful. We would love to come back again soon.Parking: Don 't get it twisted- there 's a free parking lot right next to this location. 1 hour free.

I've been here many times over the past few years, and it feels like each time I'm always disappointed. If it wasn't within short walking distance from work, I... read more I've been here many times over the past few years, and it feels like each time I'm always disappointed. If it wasn't within short walking distance from work, I would have given up on them a long time ago. I have officially sworn off this location of Potbelly now. Ever since there was many management and staff changes a year or two ago, this location has gone downhill. The staff now is ALWAYS so rude! My coworkers and I order online, and I walk down the street to go pick up everything (usually between 3-6 orders). The orders are never correct. Always missing items like cookies, drinks, etc. Tired of having to double check each bag to make sure everyone got their stuff because the staff is too incompetent to do it themselves. Also! Since I am carrying so many orders, I politely asked for one of the bigger bags that has a handle. The employee (pretty sure he is management of some sort too) straight ROLLED HIS EYES AT ME, and make a disgruntled noise. Like wtf.... customer service here is TERRIBLE. They have had way more chances than they deserve simply by being located nearby. Food is barely mediocre at best, not worth it. My coworkers and I will no longer order from them.

As far as Potbelly’s go this one did pretty well for a smallish location. The milkshake and wreck w bacon were exactly as I expected and the three people on sta... read more As far as Potbelly’s go this one did pretty well for a smallish location. The milkshake and wreck w bacon were exactly as I expected and the three people on staff kept the store clean. I found it confusing to figure out where the lids were and napkins were sparsely located but I would recommend this place to anyone needing their PB sandwiches and can walk to this location (there’s no parking).

I visited here on on my way out of town, first time in Charlottesville. The attitude of the manager or assistant manager was horrible, I really dont know her na... read more I visited here on on my way out of town, first time in Charlottesville. The attitude of the manager or assistant manager was horrible, I really dont know her name but it was a Caucasian lady who really needs to go back to training. She made the whole experience eating at this location horrible. She wanted to have a 20 minute conversation with me about how to make a turkey sandwhich with mayo. If you don't want stress, avoid this facility and drive down the road there are other sandwich shops with more pleasant employees willing to help.

Soup and salad combo is a great low(er) calorie lunch option.The Charlottesville/UVA store staff is always friendly and helpful. read more Soup and salad combo is a great low(er) calorie lunch option.The Charlottesville/UVA store staff is always friendly and helpful.