Ednam House - Kelso

I was welcomed the moment I arrived in the dining hall by Stan, who asked if I'd like the table by the large window overlooking the river this was the perfect s... read more I was welcomed the moment I arrived in the dining hall by Stan, who asked if I'd like the table by the large window overlooking the river this was the perfect spot for me as a lone diner and a gesture which made me feel immediately at ease. All the waiting staff were attentive, smartly turned out and polite, and Stan spent time with each table, making sure everyone was happy and going that extra mile. The food was beyond expectations I had the Monkfish which not only looked beautiful on the plate, it was perfectly cooked and the flavours complemented each other perfectly wow. Pana cotta followed which was so pretty it was almost a shame to eat it wonderfully creamy texture which melted in my mouth, and the raspberries, brandy snaps and brandy and orange gel was to die for. Fine dining, great atmosphere and excellent customer service in a grand setting I'll be coming back.

We received a voucher for an overnight stay, which included breakfast and dinner, from our family for a special anniversary. The hotel room was spacious but col... read more We received a voucher for an overnight stay, which included breakfast and dinner, from our family for a special anniversary. The hotel room was spacious but cold, and the bed was comfortable. The radiator didn't work, but there was an electric heater provided. Dinner was just okay and slightly disappointing. Additionally, we found the prices on the menu to be very high, even though it was included in our package. The service was satisfactory. However, breakfast was much better with a great selection of food. Upon check out, we were surprised to see a gratuity added to our bill without any prior notice. I mentioned to the receptionist that this should have been communicated to us to avoid any confusion or embarrassment.

Stayed for a few nights in Room 3, nice large room with bath in the bedroom and separate ensuite shower, etc. Lovely location, right in the centre of town so go... read more Stayed for a few nights in Room 3, nice large room with bath in the bedroom and separate ensuite shower, etc. Lovely location, right in the centre of town so good access to shops and restauants A few problems, plumbing wasn't right. The bath didn't drain properly and when I flushed the loo with water in the bath, air bubbled up from plug hole into the bath. A jacuzzi with air from the toilet waste system, isn't exactly what you want when having a bath! The dining room was cold at breakfast and the dinner menu wasn't very enticing (and looked overpriced from the standard of the food at breakfast) so we didn't eat dinner there (lovely pub with good food and very friendly staff directly across the road which I can thoroughly recommend) Also, don't try to buck their system in the restaurant! We were a bit tight for time on the last morning so tried to order the cooked food when we were shown to the table and ordered tea and coffee, the waitress refused to take the food order and told us she would come back for it later. Not very good customer service.

Very nice hotel with lovely staff. Clean and comfortable. Great breakfast. I was in the attic room (obviously not the most expensive) and although pleasant, did... read more Very nice hotel with lovely staff. Clean and comfortable. Great breakfast. I was in the attic room (obviously not the most expensive) and although pleasant, didn’t reach the excellent criteria even for the price paid. The room was very dated and felt like a moderate B&B. The reason for the ‘fair’ sleep quality rating was that, although the bed was comfortable there was a persistent humming noise coming from somewhere on the top floor. A pair of earplugs would have solved the problem. Very masculine undertones and can feel the once grandure history although the staff were not versed on this. The quiet, peaceful and friendly atmosphere pushed up the overall experience.

Awful food worse service! We were part of ad ance weekend tho not stying at the hotel.Dinner pre ordered was stone cold nd raw inedible.waited an hour for the w... read more Awful food worse service! We were part of ad ance weekend tho not stying at the hotel.Dinner pre ordered was stone cold nd raw inedible.waited an hour for the wine list asked the more mature female waitress..to be sharply told "wait till weve finished serving! "Totally embarassing in front of our guests. Have written letter to the manager re our experience hasnt bothered to reply says it all.To all the dance community out there avoid at all costs! Not worth the money.