Walmart Supercenter - Gardendale

Walmart is a good place to shop but if you need to call the store you might as well pack a lunch. Once you are put on hold there is no follow up. If being transferred over to another department you have to pray that someone answers the phone because there is no warm transfer . You are basically on hold until you choose to hang up or call back. Tried to get a status of my grocery delivery and was on hold for over an hour. I will give the store clerk credit as she did pick up one time about half way through to tell me she paged overhead and called the manager and the department and nobody is picking up. My question is if that is the issue why not walk over there and see what the issue is? I am not sure they are trained on customer services or in how to appropriately handle a delay issue? Did not get an email or text or anything. Why is it we need to choose between price and customer service? Sad....

It was great, all people help me with what I needed I recommend Walmart Garden Grille

The young man at self checkout was very friendly and had great patience

Store clean but stock very low. I like the customer service at Target better, they clean each self checkout register after every use. When you ask the attendees at Walmart to clean they get an attitude or say they don't have the proper cleaning supplies. This is sad during the time of COVID, but they stand aroundand have personal conversations amongst themselves . I even brought this to the attention of management, and yet and still nothing has changed.

I have used this Walmart multiple times throughout the pandemic and before it really hit last March. I buy groceries for my parents, our own home, and for my mother in law. I purchase their deli meat for my parents and our household and have run into problems entering the store near 8p and the workers would claim they were closed as they were standing around talking amongst themselves. I have come in as early as 7:30p to make sure I got there before 8p as that is what time I was told they close and still no service. Yesterday afternoon at 6:15p I came into the store after calling and speaking with customer service who reminded that the Deli closes at 8p. I reminded that there have been numerous times that I have shown up near that and they were closed so I just wanted to make certain. I was assured that they would be opened til 8p. As I said.... I arrived at 6:15p to be ignored by the two people that were standing behind the counter talking amongst themselves (imagine that). Finally the young black male came and told me they were closed and would not be able to serve me. I explained that I had just called and was told that the Deli was open until 8p. The rather large white girl tells the young male that they have never closed at 8p and that they were not serving anyone else. She then proceeded to ask if I had spoken with someone in the Deli to which I replied that the store should know what time the departments close and that it was hard enough getting them on the telephone so why would I ask for the Deli to potentially wait for someone to not answer the call. The girl said that I should have spoken with the Deli and that the Deli has always closed at 6p since she has worked there. I told her I would just speak with the manager. I went to manager (I think his name was James) and told him what had transpired. He asked why they were closing so early to which I clearly could not answer. He walked to the Deli with me and asked the girl who proceeded to tell him that they are entitled to breaks during their shifts and that it takes them two hours to clean everything so they have always closed at 6p. Then she proceeded to blame COVID19 for the reason for early closing as her mask was just above her upper lip. I told her she was a liar and that this store needs a lesson in Dale Carnegie as her attitude and treatment of customers is appalling (and yes I worked retail for years in my younger years). The manager did tell her to slice the meat to which she continued to refuse (her and the one she had been yacking with upon my arrival). She delegated the job to another black male that did as told with as good of a personality as possible considering the situation. It was not his job to have to do it as he was not even standing there when I arrived. It should have been the lazy girl working harder to not work than doing her job. She and the thin young guy went to the back and never came back out to the front. Poor management (yes I got what I came for but that employee should have been reprimanded for how she is treating customers). This is why Walmart is such a joke. People continue to use them because its cheaper than other grocery businesses but if the public would pull together and make a stand maybe the corporate side would make more of an effort to straighten this kind of stuff out and customers will be treated as they should be treated. Take a lesson from Publix for God's sake!!! By the way... check out Gardendale Walmart store hours... and look at the Deli... Clearly it says they close at 9:00PM!!!!!!