Chipotle Mexican Grill - NEWTOWN SQUARE

Just so bad that it should not even be called Chipotle. If the brand does not represent, no one cares about the point that it is almost passively aggressive towards paying customers. Eating is terrible, you do not know how to cook rice when that is what you do for a life, but they do consistently. This place should be shut down and closed like a radioactive disaster zone. Big, not clean, terrible people. Literally a negative advertisement for the brand. Keep it off or clean house literally and figurative because it is a dirty mess.

I will never be back to reject chipotle! They are literally the reject location of the food chain. Your food is never right and when you ask for compensation when there is a problem they offer you a coupon! Never again! Bye forever!

Unfortunately, you can?t leave a 0 star rating. As I arrived at chipotle I first noticed they had a sign that said online orders only. Why is this? This is a very common sign the newtown square chipotle has hanging outside. Even though there is a staff member casually eating outside outside so no I cannot believe the whole not online order is from being short staffed. The staff has repeatedly shown that they are lazy and just don?t want to be there. Bad management? No management at all is my speculation. There is 100% enough staff inside to be open to walk in orders as well. The laziness needs to stop. Despite all of this I decided to place the order online. I waited 20 minutes and then walked in to get my order. As I took my first bite the rice crunched under my teeth because of how undercooked it was. And if that?s not enough there was no lime or cilantro to be found in the rice either. If you thought this was bad it gets worse. The steak was not seasoned at all. I was left with a completely bland bowl. As much as I wanted to throw it out I finished it as it was my only source of food at the time. In conclusion I blame this all on the staff being sluggish and straight up lazy. Maybe instead of being on your phones while you work try and make more guac or at least season the rice and steak it?s simply not that hard.

This place is an utter disaster has been for months. My guess is it is about to shut down. If you want an easy quick meal DO NOT come here. Online ordering pickup time is ALWAYS wrong tonight it was 30 minutes extra wait time being told there were no chips upon picking up my order. 2 workers assembling kept re opening food orders looking confused. 3 workers PLUS a manager in the back of the kitchen chatting the entire 30 minutes I sat waiting for my food, while people walked in to find out that you could only order online. To make matters even worse, check out the pic of my soft taco order.....

Easily the worst fast food experience i?ve ever had. I ordered a bowl with brown rice, cheese, salsa, beans, and steak. It was $16 dollars. I got $3 worth of food. Then my tacos looked like a blind person threw them together. AND they didn?t give me the guacamole i paid $5 for. Safe to say i will never order from this chipotle again. It?s an absolute disgrace. Don?t waste your time.