Cheese Steak Shop - Alameda

Got takeout last Wednesday night for dinner and it was absolutely fabulous!! Best ever!! We had the original cheesesteak sandwiches which had so much steak and so fresh. The onion rings were really good but not many in the regular sized order, so if you're sharing order the large. We also shared the green salad and it too was really really good. Good customer service too. Overall just kind of blown away because we never expected such a great meal.

A friend of mine lives near this place, so over last 7 years we've gone to it quite a few times (very good food . The most recent visit was just flat out bad. We ordered 2 of their standard cheese steaks to go. They were not good. The steak was only hot on the edges. As if it had been taken out of a freezer and quickly cooked. Both of our sandwiches had this issue.If that's not enough, we also witnessed one of their workers being irate and tossing an order at a customer (if the food was anything like ours, well... . The worker then turned her anger at the cook (who didn't look experienced at all . Just not a good environment.In any case, this place has really gone down hill. We realize the management must hvae changed because they used to have cooks that really knew how to cook. Now it seems like they're hiring high school kids and expecting them to be experienced chefs.Both my friend and I have vowed never to go bacjk here again. And PLEASE, to the management, if you're reading this do NOT email me I have no interest!

Online order was down and the lady at the counter wasn't very friendly at all. Need some customers service training asap

I was always a fan of this location and was looking forward to lunch there. When I arrived it was remodeled and a good deal different than before. I ordered my usual and was very disappointed, the chicken is usually chopped fine and cooked very well. The time is was chunky, dried out and tasted burnt. The sizes of the sodas got smaller and more expensive, at least the steak fries were still good. The last thing was the service, gone is the friendly banter being rep,aced by a hurry up and place your order feel. I hope this is not every store in the franchise.but I will most definitely not be returning to this location.

I 've never been to a cheese steak joint that served sandwich with unmelted cheese and extremely dry meat. The meat was made yesterday or made several hours ago. We 're all extremely unhappy with our visit. I got the King Philly and there was nothing Philly about this sandwich. I had to add mayo and ketchup to the sandwich just to get it down. My co-worker didn 't even eat half of his sandwich. What a shame.