Chili's Grill - Allen Park

I enjoyed my visit. I have a few bad ones, but this time my waitress was nice and efficient. Our food was delicious and hot. Drinks were strong. It was a nice evening. I have to protect her again!

Long wait time after being told 8-10 minutes. Turned out to be at least 37 minutes due to a shortage of wait staff. Seating was too close to the door. Food was very good. Strawberry lemonade was watered down. Wait staff could have been more attentive. Food was brought out before plates were passed out. No courtesy check on how we were doing or what our needs were.

We were told there was a half hour wait because they only had 1 waitress. It took about 40 minutes until they were ready to seat us. They only had menu through QR code and my phone was at 5% but I made it work. The waitress was nice enough but she was taking her time, especially when putting the order into her tablet. We started with drinks and fried pickles. The straw-eddy Rita was very good and we got a second one later, but the Tito's punch was much too strong. The fried pickles were very dark but not burned, so they probably needed to change the fryer oil. They were still pretty good. We ordered the 6oz sirloin medium rare, what we got was about a 4.5oz medium well/well done steak with a lot of char and barely any juice or flavor. The potatoes were bland and a little rubbery, but the broccoli was decent. We also got the margarita chicken which was overall pretty good. The chicken looked like it had been frozen, but it still kept some moisture and had good flavor. It's understandable to be short staffed and have long waits because of it, but when the food isn't nearly worth the wait there's a problem.

Not a good experience. Wait time was almost 2 hours. They only had a small section open. Not enough servers and took a very long time to be served. They need to hire more staff. I know that times are harder since COVID-19 but this was ridiculous. The food was warm. Had to keep asking for things they forgot. Straws, silverware, and food items the forgot like fries.

I am livid. I spent $47 on 3 menu items, only to get half of my fajitas order. No beans,no sour cream, etc, none of the things that usually come with this menu item. Only meat, rice and peppers in this container. And I paid for extra tortillas, that were not in there either. All of it was half cold. I've never gotten the fajitas with all the food in one container like it is tonight. Smh Like, Chili's is one of my favorite restaurants, but lately it's been real hit or miss on the accuracy quality of food you get from them. Especially when you order to go from them. Worked all day, hungry af, only for them to drop the ball with simple fajitas that's been on the menu for 30 years... Beyond disappointed....again.