Applebee's Grill - Allentown

So, when we first walked in we stood in front of the door for a good minute before any employee even saw us. They were all by the bar just laughing and having a great time, which is fine when customers aren't waiting.Then finally one of the male employees noticed us and SLOWLY made his way over to us. No greeting or how are you, He then asked how many, we told him and he snapped at us literally snapped his fingers like a cool guy from Grease) and walked away, came back, leaned on the counter and looked like life itself was over as he figured out where to place us. Eventually a female employee came up and did the same thing, just stood there and huffed as she couldn't figure it out either.At this point we had just about had it, we hadn't been there for more than 5 minutes and saw no hope of any decent customer service. But then like a ray of sunshine sent from above, another female employee walked up, looked at the table book how they have which server takes care of which section) and showed us to a table in a matter of seconds.Here's where it finally starts getting good, she only took our drink order and appetizer before I'm assuming shift change happened and we had a male server named Dominic. Dominic was the The Best server I've had in quite sometime! I'm only 30 but I've been in customer service most of my life, with that being said Dominic was literally top notch! I'd say a raise should be in store for him! Super helpful, talked my wife out of changing her order because what she ordered was a 9/10 in his opinion, and had the patience of a saint to deal with my mother and kids lol.So we started off rocky but after the terrible front of house service we got which we weren't the only ones, the next table that was set had the same look on their face after dealing with Mr drama) we had the best server and quite honestly some of the best food I've had in quite some time! The chips were a little stale for the queso and chips, but we ordered the five cheese Mac and cheese with some kind of honey chicken on top which was indeed 9/10 stars!So in conclusion I would go back, but just be prepared for some attitude from the front of the house depending on the day. I think Applebee's needs to look into it because it is unprofessional, if you can laugh with your buddies at the bar and not even fake a smile for your customers, you're not in the right job there dandelion ?.Anyways, delicious food, the servers I saw were pretty great and yea, I would recommend.

Food was terrible along with the service. Waitress wasn't polite, didn't come back after we got our food and ask how everything was. Service sucks.

The service was terrible. Not alot of people were there and the server barely checked up on my table. I ordered the bacon cheeseburger and the bun was very soggy and overall not that good. The rest of the table didn't get there appetizer till the rest of the food came because the server forgot. The other servers were watching TV and yelling at the screens, making the atmosphere terrible. I paid my bill and did not receive any change, as the server took it as a tip. I didn't say that it was a tip and the rest of my table cut out the amount she took from there tip. Overall I would not go back there and go somewhere else.

If i could choose 0 I absolutely would. The host was very unprofessional, spoke as if we interrupted his conversation and just showed as nasty disposition. The manager with the black hoodie just looked unapproachable so the idea of a complaint went out the window. The only refuse was Phillip the smiling waiter. The only bright spot in the building. As a repeat customer this is not expected nor warranted on my visit to your establishment . The negative attitudes over shadowed the food.Thanks for allowing my concerns.

I used to go here alot for half price apps after 9 pm. I went here for a early dinner the service was great, waitress and manager was very nice. We got appitizers the chips were old tasted funny, wings were a little over cooked, and my husband chicken sizzler wasnt hot when it came out.Food: 3/5