Primo Cafe Gelato - Allentown

The first three times I ordered from this place have made my order wrong every time. This was 3 different occasions over a whole month. Many of my employees ordered from there regularly, but the deliveries were always very late. The food I always had good on her credit, but it was never the article I had ordered. It is quite disappointing if you taste its food quite well, but the service leaves something to be desired.

I see a lot of bad reviews when it comes to deliveries and I now truly understand why. We ordered food for a handful of our coworkers the other day, at a set time mind you as we are a business afterall, and of course they were late. We figured we'd just order extra early this time to give them more time. It took them 2 HOURS to deliver our food(which consisted of bagels and hash browns, nothing complex) and they were STILL LATE. We let the driver know this is unacceptable because it's a regular occurrence. He then tells us to never order from them again and leaves. After calling, the manager defended their poor actions and didn't apologize. Extremely poor customer service. It's a shame considering our company purchased from them quite often and at one point in time their food was pretty decent.

BAD customer service and RUDE owner. I ordered something for my lunch break but arrived over an hour late. I work in a secure facility and no food is allowed at desks so I had to refuse the delivery. I explained that when I ordered I set a delivery time for my lunch break and I would not be allowed to take the food in the building. The driver angrily and LOUDLY told me to NEVER order from there again. This sounded absurd so I called to talk to a manger. I then discovered that the driver is the OWNER. The owner of this company repeated himself on the phone saying to never call or order again. I will take his advice while also making sure my family and friends do the same.

Horrible customer service. Deliveries are always late and they have messed up my order multiple times. When asked to correct the order, employees get extremely defensive and rude and blame the customer for their mistakes. It is clear they do not care for their customers. Highly dissatisfied, will not be ordering from there again.

I will never order form here again. The delivery was significantly late, the driver had an attitude, the food is sub par, and i tried on 3 different occasions but never again. Spend your money elsewhere