Bertucci's Brick Oven Pizzeria

Horrible experience. Ordered takeout. It was ready quickly and now I know why. Fake chicken, little to no sauce, broccoli or capers on our 2 dinners. All I can say is you need someone who knows how to cook appetizing food. Simply terrible food

The service at this restaurant is absolutely terrible.... didn't bring us rolls unless we asked, never asked..... never got salad dressing with my salad until I asked and it took 15 minutes to get and it wasnt even busy never coming again

Today was the wrong day to come over for lunch. Ok, it is a school half day Friday and there is one server in the whole place. Waited 10 minutes for water and rolls Two cooks and one person cleaning tables (not serving) Where is the Manager????? Nowhere to be seen. Extremely poor shift scheduling. Feel sorry for the server as he was doing his best to keep the place running.

During the peak of the pandemic I order from their location in Berlin, CT and the food was great. I ordered from them the other day and was very disappointed! I ordered lasagna and it was the worst I have ever tasted. It was just pasta with ricotta cheese and NO MEAT. The pan was half full. It also arrived cold. I wouldn't recommend this restaurant.

Covid has brought Bertucci's to a new low. Absolutely horrible experience! Dirty table when we were sat and when we asked to get it wiped, the busboy spilled oil all over the seat. He tried to clean it with a dirty rag and just spread the oil around then blamed me to his manager). The super angry manager wouldn't let us change tables and expected me to sit in the oil which I did after I tried to clean it myself with napkins). We were missing table settings, they forgot to make half our meal a full pizza and salad), and never came back to the table for the rest of the meal. This was during a slow lunch shift with only a few tables occupied in the restaurant. I ended up having to go up to the counter to pay. It is sad that the bar is set so low right now, this was a pathetic dining experience.