Billy's Bar and Grill - Anoka

Hello! I was in on Saturday night in the same group as Patty. We have all worked in the service industry and are all small business owners. We understand the difficulties first hand that the pandemic has brought, however that makes customer service even more important. I understand food costs and shortages, and if she had calmly explained to us those reasons this likely would have gone differently. After all we are a group of rational, kind human beings. Instead, all 4 of us were treated in a manner that was not just unwarranted, but embarrassing. The use of law enforcement is typically not the best way to handle customer complaints. It created a scene that not only was uncomfortable for us, but for your staff and the other customers. Not to mention a waste of police resources.

This was my favorite restaurant for the past 22 years of my life. But today changed everything the manager Kelly was very rude with myself and my roommate. She was very hostile and refused cooperate and talk nicely anyway I approached her. I will not be going back there and my family who has loved Billy's I will also have not return there. You lost 40 customers for life

So disappointed again! We ordered our drinks and food at 6:30. After 45 minutes of waiting the server finally seen we had no drinks. She went to check on them. A new person told us she lost our drink order and took a new drink order. Mind you, our food order was also on that ticket. She finally returned with our drinks and asked if we were ready to order. “We ordered an hour ago”. I’ll go check. We knew our order was never put in since it was on the list drink order. A manager came by with a paper and pen to take our order again. Nope I’m done! “I will comp your drinks and I’m so sorry, if I would of known.” Well you should know that your server is struggling. We have had her before with the same results. But I understand to a point, because she’s there to work. Do not tell Me you are short staffed and that’s your problem, that’s not it. She continued to clean the tables around us and not notice we had no drinks for 45 minutes!! I don’t understand how this continues to happen. I will be taking a break for awhile and hope that maybe this will somehow get figured out.

I ordered the Hamburger Steak with mashed potatoes, mushrooms, and gravy special at this restaurant...it was classic and delicious! The burger had a nice char and was cooked perfectly. The service was excellent, and I always love being welcomed with a basket of popcorn. I always have a great time dining here!

My entire family gathered to celebrate Mom's 80th birthday and had an amazing time at this restaurant. The wings were delicious and the staff was extremely friendly. The outdoor patio was also a great feature.