Arby's - Arlington Heights

My order arrived pretty quick. My hot beef and cheese sandwich and side of fries were ice cold. The sandwich was wrapped tight in paper, but when I opened it, the contents of the sandwich was spread all over inside the wrapper and very little between the bread. The sauce was leaked everywhere. So everything was soaked. I requested napkins and utensils but was not giving any whatsoever. There was no way I was eating this. I will not be ordering from this establishment again. It was my second chance with them, and both times I paid for a meal that was not edible.

Super delicious and well packaged. They are doing their job well. Delicious.

My first beef and cheddar experience was delicious. ?

I’m really happy to see this restaurant opening up. I ordered the Sweet Spicy Luau Chicken Sandwich, the double roast beef, and curly fries. There was a bit of a wait for the chicken, mainly because it was Friday and they were busy with fish orders. However, the food was fresh, and some of the staff were relatively new, but I didn’t notice any issues. I saw the bell ring four times before we left, so they’re clearly doing a great job. This restaurant is a fantastic addition to the area!

Despite occasionally being understaffed, the team consistently goes the extra mile to ensure everything is handled efficiently and correctly. From what I've seen, the manager is a great person who genuinely cares about both his customers and his employees.