Arby's - Asheville

Food was decent, service was ok, but it was so dirty. The tables and chairs were almost scattered about, soap was empty, bathrooms were pretty bad. But the food was good! Just need a bit of love!

Walked in and found the manager explaining she couldn’t help a customer with a problem because it would screw up the “inventory.” Our order took 10 minutes, was wrong, and the tortillas of the wraps dry and terrible. They were also out of many things because the truck hadn’t arrived that morning.

We passed through Asheville on our way to Asheboro, and decided to get dinner here since it was fast food, and would be quick. We ordered on the app and I got one chicken slider and six mozzarella sticks. This location is right outside of the Biltmore Village, which is pretty cool. We placed the mobile order within minutes of arriving to the restaurant. I went to the restroom first, but the order was waiting for us when we arrived, so someone else in my party grabbed it. I think that the order might have been sitting there for a little bit, which is fine, but my mozzarella sticks were a little cold. The marinara sauce that comes with them is very watery, not the best sauce. The slider was something that was recommended to me. I did not realize it was a chicken tender with cheese in a roll, but it was pretty good! The people working were pretty nice, and the bathroom was clean enough. I definitely had a decent experience here.

Never include requested condiments with to go orders. Never. Even like the marinara for mozerella sticks. It's ridiculous. I always swear I'm never going to use this terrible location again, then like a year later, I'll try them again and of course, no condiments. So it's not just one employee. This has been a pattern at this location for at least 15 years.

I couldn't wait to try the brown sugar bacon sandwiches....I tried the BLT and OMG it's so good!! I didn't even realize it came on Hawaiian bread...even better! But they don't skimp on that bacon!!!! I have def found my new favorite sandwich ; I visited right at opening and the staff was extremely friendly!!