Hil-mak Seafood - Ashtabula

Oof. Did not meet expectations. At all. While we did not have a reservation, the hostess put our name down and told us to come back 45 minutes later. Fine, no problem. Totally understand on a Saturday evening. We leave to grab drinks elsewhere and come back at our scheduled time but don’t get seated for another 15 minutes. Again, fine, you’re busy, I get it. We get seated and sit for ANOTHER 20 minutes and no server has even acknowledged us at this point. I say hello politely to the waitress handling our table next to us, and let her know we’ve been waiting for 20 minutes yet no one has acknowledged us. She has no idea who is responsible for our table but tells us she will serve us. 10 minutes later she comes back for our drink order, we put in an order for a bottle of wine. We’ve now been seated for 30 minutes. Been there for 45 minutes. Another 10 minutes goes by and we get our bottle of wine and are allowed to put our food order in. At this point it’s been nearly 60 minutes. Our food comes out 45 minutes later, my husbands chicken is too dry to eat and the salmon I ordered is no better than the salmon I make at home. Plus it came with FOUR pieces of broccoli. We finish and leave two hours after our arrival. They had 18 tables with 3 servers total. Maybe someone called off. Maybe they’re understaffed, not enough servers or cooks. I get it, it’s 2024. But we were never once even offered water until halfway through our dinner service by a DIFFERENT waitress. Never asked how our food was. Literally given no attention at all besides when our order was taken and food delivered. We were asked at the end if we wanted dessert. DO YOU THINK WE WANT DESSERT AFTER SITTING THERE FOR TWO HOURS ALREADY?? I kind of did want to get the crème brûlée. But god that probably would have been another hour of waiting. People literally came and left while we were sitting there. I really wanted to like this restaurant, but after this experience, we won’t be back. I’ll just catch and grill salmon from home next time, it would take less time.

Best meal we have had in a long time. Food was spot on!

Crowded and sometimes loud, but the food and service is amazing!

What a wonderful find during our short stay at Geneva on the Lake. Absolutely superb food and service

This place is the bestest place. The owner and staff are truly wonderful. And they even put up with my little boy DOZER. Thank you JOYCE.