Kerbey Lane Cafe - Austin

Went in for lunch after a rough morning when I learned that my friend with cancer was no longer with us.Our server went above and beyond to make me feel better and I am beyond thankful for Erica (hope I spelled it correctly).I'm glad there are still good people in the world, and that I found one at my favorite restaurant when I needed it the most.

This is the original location of an Austin based chain. Come for the pancakes stay for the true Austin casual hospitality.My daughter adores the hot cocoa here.My son is pancake king. I love the omelets, the chicken tortilla soup hold the chips and corn), and queso.The parking is less than ideal. God speed on that. Sometimes you can grab a street spot.This is Austin’s iteration on a diner. There is something here for everyone.qVegetarian options: They even have vegan queso.Kid-friendliness: Super kid friendly. Breakfast is served all day for adults and kids alike. So kids can have pancakes for dinner!Parking: Parking sucks at this location. Street park if you can.Wheelchair accessibility: This is in a couple old houses joined together but there are a lot of ramps. May be more challenging simply because of the amount of ramps and steps.Dietary restrictions: Super dietary friendly and work to accommodate. Possible cross contamination.

Came for dinner while in town on family vacation. We wanted to find a place that's unique to Austin. Since I need small portions, I ordered the kids cheese burger and added bacon and sweet potato fries. My children ordered chicken tenders with fries. My mom ordered Pancakes with eggs and sausage. Our food and service provided was good. It was nice to see unique forms of art sold by various artists around the restaurant, made for good points of conversation.

After waiting 30 minutes OUTSIDE (Austin in July), went in to check on how much longer...they could not find our name! The three hostesses did not even care! Smug attitude from one. Asked to speak to the manager, he really didn't care either!! I work in the service industry myself. I know all about GOOD customer service. It is a shame that good employees are so hard to find, companies will hire anyone. Will never go back...not because of the error (mistakes happen), because of the attitude.

I had the chicken and pancakes, delicious! I went with cinnamon swirl pancakes.Food: 5/5