Tropical Smoothie Cafe - Avon

Great food and wonderful service. I've been here a few times and everyone has always been nice, efficient, and welcoming!

Went into the store on 7/12. It was 8:45 in the evening. I was refused service by the employees as I was told the machines automatically shut down 15 minutes early and that they are unable to serve me. I asked if this was protocol and was informed it was. I asked for the manager 's contact information and was provided this. I called the manager directly following being turned away. I left the manager a voicemail. He never called me back. I called him again on 7/12 and was able to reach him. He took no accountability or offered any sort of apology. Instead he told explained that this was my fault that I wasn 't served for going into the store 15 minutes before they closed. I explained that it isn 't ideal to go into the store 15 minutes before the store closed, however, I was in the area and was looking for a healthy quick option to eat. He did confirm that the store employees are to close down everything 15 minutes before the store closes and that is typical for any restaurant. I asked the manager if I could speak with his boss as if it is policy to close down 15 minutes early as a standard, then the hours of operations should be adjusted. He told me that is not going to happen. I am not giving you their contact information . He told me I should not have been given his phone number and hung up on me. I have so much higher expectations of a Manager. His lack of follow up and his attitude towards me on the phone left me feeling extremely frustrated. After speaking with the Manager I understand further why the employees had the same take on how to work with customers that enter the store. I have always loved this store but after this issue, it left me feeling like Tropical Smoothie Cafe cares more for their employees getting out of work exactly when the store closes rather than the customers that walk through the door.

Went into the store on 7/12/23. It was 8:45 in the evening. I was refused service by the employees as I was told the machines automatically shut down 15 minutes early and that they are unable to serve me. I asked if this was protocol and was informed it was. I asked for the manager 's contact information and was provided this. I called the manager directly following being turned away. I left the manager a voicemail. He never called me back. I called him again on 7/12/23 and was able to reach him. He took no accountability or offered any sort of apology. Instead he explained that this was my fault that I wasn 't served for going into the store 15 minutes before they closed. I explained that it isn 't ideal to go into the store 15 minutes before the store closed, however, I was in the area and was looking for a healthy quick option to eat. He did confirm that the store employees are to close down everything 15 minutes before the store closes and that is typical for any restaurant. I asked the manager if I could speak with his boss as if it is policy to close down 15 minutes early as a standard, then the hours of operations should be adjusted. He told me that is not going to happen. I am not giving you their contact information . He told me I should not have been given his phone number and hung up on me. I have so much higher expectations of a Manager. His lack of follow up and his attitude towards me on the phone left me feeling extremely frustrated. After speaking with the Manager I understand further why the employees had the same take on how to work with customers that enter the store. I have always loved this store but after this issue, it left me feeling like Tropical Smoothie Cafe cares more for their employees getting out of work exactly when the store closes rather than the customers that walk through the door.

Went into the store on 7/12/23. It was 8:45 in the evening. I was refused service by the employees as I was told the

I love the Santa Fe quesadilla but the last 4 times I’ve bought it the workers have forgotten my sauce and that’s the best part. I’ve had to drive back to get it every time or I can’t enjoy the food I bought.