Starbucks - Banbridge

There was not a single vegan tray bake option among the many choices available, which was incredibly frustrating to say the least. I should have gone to Costa instead.

I love their decaf coffee, it has a deliciously strong flavor. The staff is wonderful, especially Silver who is a standout member of their team.

Dirty tables and lazy staff who stand around talking. Do the guys ever think about cleaning tables... or is that not on their job description? Wont be back. the Costa across the way is much better.

It’s 21st century Starbucks folks; welcome to dirty tables and floors and it’s not a Christmas rush this is common in this store. The cafe was cold within so if any heat was on then it was insufficient to bring any beneficial comfort and the WiFi just doesn’t work; again just like all the Starbucks stores that I’ve been in around NI in recent months. We didn’t try any of the food and service was limited to hearing my name being called out as I ordered on their app once I was inside the store as I wanted to be sure to get a dirty seat at a dirty table so that I could at least sit down. Starbucks harps on about the environment and they rifled money from me a few months ago for a cup of tap water alleging that the 5p was the price of the plastic cup when they were surrounded by ceramic cups but yet, here today, although we were sitting in, all four drinks came in paper cups with plastic lids. The environment my derrière, they couldn’t give a toss about anything else but maximising profits so no green stars. The staff are pleasant and the coffee good but my business is becoming less and less as I continue to use up my app credit which started at several hundred pounds that’s from when I was a loyal customer. Now I’m just another cold one sitting in a dirty cafe with my overcoat on so privateers can fill their boots.

I love Starbucks, I will always choose Starbucks over any other brand, except when I visit the Boulevard in Banbridge. I arrived and was please to see that there were only two people in front of me, and one appeared to be on the final approach to completing and taking her order, great I thought. Ten minutes later the single employee who appeared to be working was still fussing with the customer, who, I might add was not difficult or demanding in the slightest. Finally, after nearly 15 minutes he moved on to the customer in front of me. She ordered a couple of coffees and a muffin. Five minutes later loan employee returns to say there are no muffins, he hadn’t even started the drinks. I have now invested 20 minutes of my time, and only one customer had been served. To be honest the prospect of waiting another 20 to 30 minutes for my beverages outweighed need for coffee, so we left without ordering. Starbucks, how do you make money serving an average of four customers per hour? No matter how good your coffee is, if you test your customers loyalty to this extent and they will go elsewhere, as we did, (to Costa opposite to Starbucks, where we had warm refreshing coffees in less that 5 minutes). SLOW SLOW SLOW!