Popeyes Louisiana Kitchen - Beaumont

Overall, 3.5 stars, compared to most places in this area 4.5. Food was hot, not old and to order. A win here in the Golden Triangle . Also the crew working weren 't rude but not especially friendly either, typical going through the motions attitude, nothing good or bad. Above average ?

Disappointing Customer Service Experience at Popeyes on i10 and CalderMy recent visits to the Popeyes on i10 and Calder have left me thoroughly disappointed with the declining standards of customer service at this location.Several months ago, upon arriving to pick up an app order, I encountered a team of teenage workers whose behavior was far from professional. When I requested a gallon of tea, I was met with a blunt and rude response, “we ain’t got no mo tea,” indicating a lack of willingness to prepare more, rather than a genuine shortage. The situation escalated when I sought a refund, only to face additional unprofessionalism as the staff claimed ignorance regarding in-app order refunds.Hoping for an isolated incident, I returned recently, only to be met with similar discourtesy. Once again, my interaction at the speaker left much to be desired. The response to my order for fries was a flat-out “we ain’t got no fries,” necessitating a substitution. Moreover, when I requested all dark meat, the staff inaccurately informed me that such a choice wasn’t available through the app, despite my previous successful requests. Their dismissive attitude and lack of willingness to address concerns about order customization highlighted a serious lapse in service quality.The consistent unprofessional behavior and dismissive attitude exhibited by the staff at this Popeyes location reflect a severe deficiency in customer service standards. There is an evident need for management intervention and improved training to ensure a more welcoming, efficient, and customer-centric experience for patrons.

Worst Popeyes in history!!!!! This place is a joke, I felt like I was being punked. Food tasted like sloppy mushy chicken ?. I called to complained to their corporate and corporate wouldn’t even claim them lmfao they said it’s a franchise and they do apologize.

Didn’t have the food or the drink I went for they only had chicken no shrimp no frozen lemonade no garlic

Food is always good here. Friendly staff. Great atmosphere.