Mackenzie River Pizza Co. - Belgrade

I thought that despite the lack of contactless payment, the pizza might still be delicious. Unfortunately, I was mistaken. The pizza was tasteless, and when I ordered it to go, they simply handed me a box without providing a bag or any napkins. The service was poor, and it seemed like the staff didn't care about the customer experience. I left feeling frustrated, and I actually believe that the management needs to be changed and the staff properly trained, or their ratings will continue to decline. I definitely do not recommend this place, and I won’t be returning. Even restaurants in the Bronx would be a better choice!

The atmosphere was pleasant, although it was a little chilly during our visit. Unfortunately, the hot chocolate was rather watery. However, the Shirley Temple was enjoyable. The soup of the day—clam chowder—was fantastic! The addition of bacon, green onions, and herbs truly elevated the flavor. We also tried the chicken and apple flatbread, which was tasty; it had a tangy sauce that wasn’t overly spicy.

We had to wait about 30 minutes, but the waiting area was pleasant and not too crowded. The servers were attentive and friendly, ensuring our drinks were always full. The food arrived quickly, hot, and fresh. The sides and pasta were enjoyable, but the standout items were the seasonal pizzas. We particularly loved the harvest pizza, and the Thai pie and Flathead were fantastic as well.

Hostess asked how many when we arrived then said nothing as she walked away so we followed, she sat the menus down then walked away. No words just a glare then walked away. Looking around I see maybe 6 7 tables with people and possibly 3 4 servers. After sitting for 10 minutes the hostess came over and quietly asked what drinks we wanted, brought them to our table and said the server would be right with us. Another 5 10 minutes passed before a server showed up even though she was standing 10' away seeming to ignore us the whole time. She was very quiet so hard to hear. There is no sound deadening in this building so the screaming children, the pointless music playing over the speakers and the workers sliding chairs around makes it impossible to hear the person you are here with. Our table and seats had a lot of crumbs and was still a little dirty and apparently the server can't clean so she had the hostess do it, after we had to point it out to the server because she ignored it. I ordered a thin Rancher minus onions and green peppers, easy on the sauce and cheese. It arrived with regular amounts of cheese and sauce. Can nobody do easy on the cheese at least? Easy means LESS not the same. It was a still good pizza. My wife ordered the Pear and Bleu flatbread starter/appetizer. She also had the chicken quesadilla appetizer. Food was excellent except they used to thinly slice the pears, now they are cubed. One time the server returned and got a refill for my wife's water but I never saw her again so my drink remained empty when I really wanted more. Overall the food was good. Ambiance, cleanliness and service was terrible. Speak to your guests so they can hear you, this is not a library. Return to the table more than twice after the main course is served. Stop ignoring people, serve them with a smile, excitement and you might get a tip you actually worked for. There were two good parts of this dinner: the company I was with and leaving the building. This was the third time we visited this establishment since they moved from Main St. and the third, and last, time we were disappointed.

Really good experience, we needed to grab a quick bite and our dog was with us, so we couldn 't sit down for a full meal. They were able to quickly make us a pizza while at the 'to go ' window. We enjoyed a beer at the tables they have there. Service was great, our pizza was excellent, even after the ride home. Would definitely visit again. Overall staff had great attitudes and were very accomodating.