Hy-vee Bakery - Belton

It was advertised that Veterans Day would have breakfast inside and pickup. If I'm here, no pickup! I can ruin my day. Not people realize it's Covid and now a curse epidemic!

I'm visiting to help a friend who has had surgery, and I needed to shop for groceries. Hy-Vee is one of two groceries my friend has used, so I figured I would try them. I found that they did not have some items that I typically shop for, and they are limited on varieties of other things. For instance, they have no whole milk ricotta, only part skim. They have premium butters, but do not carry Plugra, which is American made from American dairy cows. Okay ... But I really made my decision on whether I liked the store when I got to the front. Although several people were standing around, there was not one cashier! They only have self checkout. After I had already scanned all my items, a young lady came by to ask if I needed help tearing off my receipt. Ummmm ... No, Thanks.

Dang it! What has happened to customer service? Such a disappointment from a company I used to trust. The front checkout process is BROKEN. I have yet to make it through a transaction without a problem. You can't enter your fuel saver, you have to have an approval for everything, no staff to be found.... Oh they are on the other side of self check outs and she has the poor attitude of a spoiled child who didn't get her way. Then the watermelon you got from the very front bin doesn't scan by UPC and locks up the system. Yes. I got a supervisor, yes I called back to share, NO this will not be my first or second choice for groceries. Employee owners of HyVee. Fix this location.

The Belton Bakery did a great job with our cakes. We basically told them our wedding colors and the Art Deco theme and they brought this masterpiece of a sheet cake! The cake and cupcakes all tasted amazing as well!

Went in to shop tonight, wasn't having the best of day. Bill D was helping and chatting with a family that brought actual tears to our eyes while we walked out. The mother was hearing impaired and he was speaking to the young kids and counting numbers with them. And then he asked the young child to thank her mother for letting him count numbers with them . Seeing the smiles on the whole family and on Bill D's face was the most heart warming moment. People like him restore our faith in humanity.