Caffè Nero - Beverly

Great coffee and pastries.Prompt and friendly service, even during busy times.

The coffee is the best. Beats Starbucks and Dunkin hands down. food options are better than any of the other chains... Real sandwiches, real italian coffees and prep.

The Northshore Mall Cafe Nero is the best and Kim the store manager is an amazing professional person with an amazing way how she treats her customers. Love it

Really great place to hang out very friendly staff that always greet people with a smile and ordering is quick and easy. Food is reliable and consistent quality. I love that they have a fireplace and plenty of comfy seating indoors and an outdoor patio in warmer weather.My only complaint is that they close at 5 PM. I wish they were open later in the evenings.

The reason I am giving Cafe Nero at the Brimbal Ave location in Beverly is not because the food or beverages are bad. In fact, everything I have had has been delicious. I have also received great service till a couple of weeks ago. I was at Cafe Nero sometime after noon. There was no line, only one person in front of me. It seemed like the customer had been served, but they were chatting with the Barista about something that clearly interested both of them. The customer had their phone out and was showing the barista something. They both saw me waiting and turned back to have their conversation. The Barista didn't even acknowledge me or say anything. This went on for a good 5 minutes or so till another barista who was training someone behind the counter spotted me and came to help. They were kind enough to apologize on behalf of their colleague. The conversation between the other customer and the barista finished just as I was done paying, but I still got nothing from the Barista who ignored me. As a tiny brown woman, I am used to being overlooked. But, to have it happen at one of my favorite cafe's was very disappointing.