Dunkin' Donuts - Beverly

The only thing I can rate is the customer service, as I just went there for K-Cups. They were opened until 11:00, after the realization that I had no coffee for the morning.

The service at this restaurant was impressively quick and precise. The staff was friendly and trustworthy—I accidentally left my $1000 phone behind, and the manager assumed it belonged to me. Overall, this diner is an excellent spot for a quick or casual meal, and there’s plenty of space as well.

"America's favorite restaurant is always nearby, whether it's for breakfast at 5:00 AM, lunch at 11:00 AM, or a late-night snack at 2:00 AM!"

Quick service, clean establishment, friendly staff, delicious coffee

The only issue with this establishment is Daryl and Roy Serpa. I visit regularly and can easily tell when one of the managers is present. Customers tend to get frustrated because Daryl often scurries around attending to trivial tasks while there is a long line, and he frequently ignores customers who ask him direct questions. On the days when he is absent, customers are much happier, the line moves quickly, and both the coffee and staff are excellent. When problems arise, it’s due to the negligence of the franchise, not the hard-working employees.