Aladdin's Pizza Walsall City Centre

I had a terrible experience at this restaurant. The service was shocking and absolutely dreadful. I used to order takeout from here frequently, but in the last few months, the pizza was always undercooked and had very little toppings. I decided to give them another chance and placed an order for iftari at 8pm, but they changed the delivery time to 9:20pm without informing me. When I called to inquire about the delay, the person on the phone said she was also fasting and that I had to accept the new timing. When I asked for a refund, she hung up on me. I called back and spoke to multiple unhelpful staff members, including a woman who claimed to be the manager named Nosh. She was no better and provided poor customer service. The lack of professionalism and rudeness from the front desk staff was shocking.

The employees were incredibly impolite, telling us it would be a one-hour wait but we actually waited nearly three hours. The pizza and food were served cold, and the delivery driver was rude. When I tried to speak with someone about the issues, they hung up on me.

I waited two hours for a pizza last night, and an hour and a half the week before. The delivery times are terrible and they need to hire more drivers. I will not be ordering from them again.

Really friendly staff, very kind and gave me a free drink for my wait! Lovely service. Will come back again.

It’s a long time since I sent out for a takeaway but I thought I’d try it tonight. I went on the Amigo’s website and the instructions were easy to follow. I was told my order would be 45 minutes- it was 50 but on a Friday night that’s not a problem. The delivery driver was nice and friendly and the food was as tasty as I hoped it would be.