Ice Gem Gelato - Birmingham

I've been here twice and have found the service a bit odd both times The first time I popped in to try a gelato to take away.

So I'm on a mission to lose some weight and get healthy, my daughter was adamant she wanted to come here for dessert. We heard it was under new management, so we were a little apprehensive. However, I enjoyed it before, but I used always get a waffle. We walked in, and the new owner was there to greet us. He told me straight away there weren't any waffles available, and to have some would be a half-hour wait. The waffles were the reason we went. I almost walked out of there, but my daughter wanted the ice cream instead. So we were a group of My children made their order and enjoyed it; the youngest one went for that blue ice cream. She enjoyed it but wasn't a fan of bits that were in it. The other three enjoyed their desserts. I thought I'd get a sundae; call it a proper cheat day (I have a lot of them). I got the chocolate sundae, and for once in my life, it was perfect. Not too sweet I felt sick, but just right so I could enjoy it and finish it off. Great value for money, and the customer service was flawless. I told my daughters to go make their orders, but the older were being shy, so when I was sitting on the table asking one of them what they wanted, I repeated it loud enough the owner got the gist of what I was doing, and was in the ball. Really nice desserts, couldn't recommend it enough. Will be back maybe even tomorrow for a waffle. Just gotta watch those calories. Lol.

I took my son here for ice cream, we had a lovely welcome from the staff members working on arrival. There was a huge choice of ice cream, sorbets, waffles, cakes and crepes and they all looked delicious! We sat inside and had our ice cream and sorbet and it was honestly top quality! I had a gorgeous coffee to finish made by a staff member, he bought it to my table after we sat down. The service was really good, food and drinks are excellent and it was clean and spacious inside the shop. Thanks so much, we will definitely be back again!

Milkshake was okay, not as thick as I thought it would be But the waffle was TOP NOTCH. Very nice, friendly staff and will be ordering again.

Lovely Dessert shop Staff are really friendly and welcoming. Good service The Biscoffe Cheesecake is a must