Costa Coffee - Bolsover

Pleasant coffee place serving better coffee than its competitors. The accompanying snacks are mediocre at best. Atmosphere good and staff nice.

Great place while you waiting for your move. Its cleac and staff vare very polite and helpful...

Lovely and friendly staff. Ordered a chocolate biscoff cake, Strood waffles, a reg latte and reg gingerbread latte and a baby hot chocolate. Member of staff asked if we would like the temp of the baby hot choc cooled. Atmosphere was very busy and cramped, layout is very restrictive in regards to comfortability, less space and comfort overall.

Had earned loyalty beans and a voucher, when they were used, the transaction didn't appear to work properly and when brought to the attention of the member of staff, they were not interested and just said the till/computer says what it says. ??? The premises were not clean, not sure when it was last properly cleaned, could write in the dust, chairs stained, food crumbs all over and this was in the morning, not the end of the day. Not the standard we expect from Costa.

I visited the restaurant today, and an elderly gentleman accidentally took my drink as soon as it was ready. The staff were very apologetic and quickly remade my drink, brought it to my table, and even refunded me for the inconvenience. It was a very nice gesture on their part, and I appreciate their excellent service. This is why I prefer Costa over Starbucks any day. The employees at the East Midlands outlet deserve recognition for their exceptional service.