Santia's Bakery - Boston

I was there to pick up a cake for my son's birthday, The staff it's extremely rude.They don't smile, They make you feel very uncomfortable as if I was there to bather them. I ask a young lady if there was any pastelitos left and her responds was (she is taking care of you already) and I can understand if they are busy or if she is working with another costumer but I was the only one in the store at the moment. Greeting a costumer in a friendly way with a smile doesn't cost anything but it goes a long way and it makes the costumer feel welcome and it's also more likely to spend more. This was my third and last time there as I had the same experience all 3 times, I kept giving them the benefit of the doubt as we all have bad days but not 3 time in a row that's a habit.

Like other reviews, if you do not speak Spanish, they ignore you. I've been in this establishment twice for deliveries. I stood there at the register as 3 different employees looked at me and ignored me while yelling next to others who came in after. They clearly do not want the business of certain types of colored folk. I get this same feeling from many Hispanic establishments in the Roxbury/Jamaica Plain area

Love this place, clean, everyone is nice, empanadas are good, love the tres leches

Great pricesDelicious food of all kindsCoffeeFriendly staffFriendly customers

The food is good, but I notice they delay catering to POC or maybe it’s people who don’t speak English. I’m not sure, but I’ve been here twice and both times I’ve had the same experience. They serviced people who came after me and after 5-10 min of standing there I had to walk to the register and ask to be serviced by another worker. The worker said I have to wait in line. I explained I was in line, but the other worker took multiple people behind me while I stood first in front of the line. She shrugged it off and walked away. Even though they identify as Caribbean/POC, I wouldn’t go here if you’re a POC of African descent.