Eric's Ice Cream - Bowling Green

The ice cream here is amazing—definitely some of the best I've ever tasted. Unfortunately, the service leaves much to be desired. I've been there two Sundays in a row, and both times the young woman who served us was incredibly rude. To make matters worse, she also neglected the condition of the bathrooms; there was no soap available, and both the toilets and floors were dirty. We were the first customers there, so there’s really no excuse for that. I'd love to return, but given the poor service I’ve experienced, I think I’ll hold off until there are changes and better maintenance of the establishment.

We approached the woman at the counter with smiles, but she didn’t return the gesture—she was the same woman who served me last week. I asked if it was too late to get a couple of milkshakes, and she replied that it was indeed too late, as they were closing down. We thought she was joking, but sadly she confirmed that they weren’t serving anything anymore and were already closed. In today's economic climate, it seems like a small business would want to welcome any customer, even if it meant having to wash an ice cream scooper or rinse a blender. My little brother was disappointed, but we ended up going to Dairy Queen down the road instead.

In response to your reply: Are you suggesting that it was DoorDash's fault that your staff filled our cups halfway and made the milkshakes runny? The total for my order was actually over $47, not $35. It seems unfair to put all the blame on DoorDash. The service and management were unprofessional. Thankfully, DoorDash refunded me $41. I will never order from Eric's again.

Love this ice cream place!!! The ice cream flavors are interesting and good and they let you try samples if you are deciding between a few. The biggest problem is deciding what to get and the 2nd biggest problem is eating it all. My wife and I get 2 scoops a lot, and we have a hard time finishing it. We somehow manage. I would love a smaller size 2 scoop option. Staff is friendly and helpful and seem to always be pleasant when we go. It can be busy during the summer months. Glad they are open year round too! Highly recommend :

Great selection of I've cream. Very friendly staff. The banana split is the best buy if you like soft serve. They just need pineapple for it.