Starbucks - Braintree

Very comforting and welcoming atmosphere and staff.

This location is horrible. Always says they are open but closed. 2 hours later still not open. This happens way too often. More than 100 people came and left. You have two staff inside just look at you out the window. They need a new manager.

So I paid an extra $1.25 for the salted caramel foam and this is what they gave me. The girl was trying to tell me she did put the foam on top, but it looked and tasted nothing like there's any foam here. I get this drink everyday, I know how the foam is supposed to look. This store used to make great drinks, I wonder happened after they renovated and hired new people? She wasn't even going to apologize or try to make it right. She re-made the drink but didn't seem to be happy. With the second try, it looked the same, something about the foam was definitely not right.

This Starbucks is very tiny. It’s more of a place to rabbit go rather than sit down and enjoy your time there.

Usually don’t go to Starbucks, but found myself here on the way to work. Waited 15 minutes for my coffee (just an ice coffee with cream+sugar), and hurried to work when it was finally ready. Worth noting they have a table organized by first letter in your name where you’re supposed to get your coffee when it’s ready. Mine was finally placed two sections over in the wrong area. Anyway, noticed about half way through it that there were a bunch of grounds in it. For an overpriced coffee, that’s pretty disappointing.