Pizza Hut - Braintree

We had a delivery from this restaurant in Braintree, Essex. It was absolutely terrible! Save your money! We were told it would arrive in 30 minutes but it took an hour. Everything was cold - the garlic bread, the pizza, the nachos. We will not be ordering from here again.

I was extremely disappointed when my partner and I visited this restaurant to place an order a few Sundays ago. We walked in and I requested my usual order of a deep pan pizza for myself and an Italian meat-free pizza for my partner (who does not eat meat). We have ordered online from this place at least 3 or 4 times over the past year. We had to question one order in the past because it was a meat option instead of the meat-free option we had ordered (which was refunded). This time, when we placed our order in person, the staff member had to get the manager because he did not understand what I was asking for. The manager came out and informed me that they had not made the meat-free Italian Sausage pizza in ages. I was shocked and my partner was disgusted by this deceitful practice of putting meat in vegetarian options. Beware!

I forgot to order dips with my cheesy bites pizza, but after a phone call, they were able to add them to my order without any issues. The pizza arrived quickly and was nice and hot.

Ordered their any pizza £8.99 collection. X2 large pizzas. Hubby went to collect and found himself and then later another customer waiting without acknowledgement. One of the workers even came to the front to get a drink and still ignored them. Eventually after knocking on the counter and calling out they were served. Very rude though. The pizzas were disappointing. Threw about 40% of it. Too much crust. Not like they used to be. Will order from Mr kebab next door in future.

Ordered a delivery and food item was incorrect. I chased this and was told the correct item would be delivered, unfortunately it wasn’t. I called again and they were very apologetic and re delivered the item and a free extra Pizza. Mistakes happen to everyone and this was a good outcome and a nice good will gesture