Biddy's Tea Room - Broadland

How to enjoy a visit to Biddy's Tea Rooms: 1. Ideally, go with someone you like. 2. Drink tea rather than coffee, there is a huge choice and if you are not sure about which one to choose, ask the staff, they are all approachable and will be delighted to help you. 3. Choose something to eat, don't worry if you need gluten free or even vegan, there will be excellent sandwich and cake options for you. 4. Put your phones away and talk to each other, you might be surprised how much you enjoy it. 5. Enjoy your food and drink (you will) and don't feel a need to rush anywhere. 6. If you can't finish your food (not unusual), the staff will box it up for you to take home. This approach always works for us.

I’ve been to Biddys in Aylsham for years, but never again ! Last week it was not a good experience. The food was nice but overly expensive. But the bad things were how dirty and dilapidated the place has become . The toilets are filthy , the ladies door was hanging off the rails and wouldn’t close or lock. The decor has definitely seen its day . The place needs a revamp , it’s gone so much downhill, such a shame . And it was so cold in there too. They’ve certainly lost my families custom .

Booked a table for afternoon tea at Biddy’s Aylsham. Thought we’d try it as was thinking of buying a voucher as a present for family for Christmas . As we were told which table (not shown to our table) service was initially polite and the food was excellent. However the experience was spoiled as each time my husband tried to attract the attention of a member of staff (both the one who initially took our order and another staff member) he was actually ignored!! I saw for myself that the member of staff was looking as she came in the direction of our table and then completely looked past as my husband started speaking to her so rude!! This happened 3 times so definitely not a mistake. My husband eventually went to counter to ask for more tea and milk. Two mins later the member of staff that had ignored us, came over to ask if we would like a top up of tea!! When it came, more water had been added to the large tea pot, but no further teabags had been added so it was just slightly coloured hot water!! We would have asked for more tea bags but didn’t want to be ignored again. We were offered boxes to take food away without even checking that we had finished eating. Felt like they just want to get rid of customers as quickly as possible. We had been so looking forward to our afternoon tea. Good food, but the rude, unfriendly service really spoiled the afternoon for us. Needless to say we didn’t buy vouchers and we definitely won’t be returning to Biddy’s Aylsham.

Certainly would not go back, I had booked online for a birthday treat, but they said my name was not on the list, staff were not helpful, would/could not offer any solution to such a disappointing visit. It had been recommended by a friend, even they were disappointed with their unhelpful attitude.

So disappointed cycled to Aylsham today hoping to have lunch in Biddys. On arrival, several vacant tables no member of staff visible, so we hung around in the hope of being seated. Eventually a member of staff came through, carrying another customers order. Didn’t acknowledge that we were there, but just continued through to deliver the order. He then returned and said ‘do you want a table.’ To which we replied in the affirmative, only to be told ‘there is a table over there go and sit down but don’t expect anything for at least 20 minutes’ in normal circumstances if we had been given the information in a more apologetic and professional manner, we would happily have sat down and waited, but due to the manner in which the man spoke to us, we decided to take our custom to another lovely cafe across the Market Place.