Montilio's Baking Company - Brockton

This place has down the drain over the years. Do not go with a design you want to run on a cake. They will charge an arm, leg, kidney and lung and then NOT do what they said they could/will. I gave them so many opportunities, and every year I say I don't go back and go in the end. Well, this year I mean it. I'm not going to spend another dim in this place.

What's not to love about this place? If you like sweets, you need to go here! Pleasant and helpful staff with workable hours to accommodate early birds and late in the day people who want something tasty for supper or breakfast the next day.

They are so accommodating! Great cakes and pastries!

The cakes and cupcakes are delicious! I've ordered a number of special occasion cakes and stop by often to by dozens of cupcakes. The customer service is lacking. A few examples I ordered a coral colored cake to celebrate my aunt getting married. The cake came out orange, so it looked more like a pumpkin color. I called a few days later to address it and I was told they'd look into what happened. I never heard back, I called a few times to discuss but never got anywhere with this issue. I've placed orders timely and have called to make changes to the orders to simplify the design and the customer service individual was not flexible or able to communicate clearly what the issue was in changing the design. I've placed orders via email like I usually do, I call to confirm the order to find out they cannot accept the order because of holidays although I've emailed prior to the holiday cut off. I've continued to use them as a baker because their cakes are delicious, but as a loyal customer, the customer service experience makes it seem as if I'm not a valued customer.

Large cakes, pastries and much more Brockton location would get 5 stars if there is more parking