El Pollo Loco - Burbank

I’ve been getting BRC burritos for years. This location made them extra small lol Now, could it be the minimum wage increase that has them making them this small or it’s just a thing at this location? I don’t know at this point. Also, in the background, an employee dropped 2 empty side cups in the ground and was just kicking them around while I ordered (side eye)

?After several years of ALMOST satisfied service at this location, it obviously has changed ownership and management.. It is very visible and noticeable when inside this location..I am a senior currently on a temp fixed income and have liked the menu here..However, the last apprx. 2-3 months they have down graded and changed payment methods, mostly electronically.. ?Including the REMOVAL of all EBT or state issued assistance programs for payment..?Embarrassingly but Sadly, my close circle of nabors and friends had to leave this store OFF our list and move on to a more TRUSTED and WELL MAINTAINED location for our weekly lunch meetings and have found a much more respected and comfortable,as well as maintained local eatery for our enjoyment..I we bid farewell to a PAST small slice of home meals and easy access establishment..The upcoming State approved Freeway Improvements will make it very difficult access to that corridor anyway..Cheers to you El Pablo Loco..???

The franchise needs to stop claiming double chicken in their menu items. I ordered the double chicken tostada salad, and it was definitely not double chicken. The whole thing was smaller than it used to be, including the amount of beans, rice, and salad they put in. Yes, inflation, blah blah. I 'm glad I had a coupon. Chicken was a little salty.

I had the new Street corn salad it was good, lots of lettuce not not much chicken, I asked for another pepita dressing I paid $13.00 and for extra dressing .45 for small dressing this salad its not worth $14. For salad.Trader Joe's had the same salad for $8.00 they call it wester salad...

They claim accuracy guaranteed for pick up orders made through the app, but even with the attached print out they regularly get it wrong. Be sure to check your order before you leave. Today my tacos were made wrong, they did not include extras that I was charged for, and they gave me the wrong salsa. I asked the shift leader what was the guarantee? I was told that’s just a sticker that corporate made and they just do their best to get orders correct. The food quality is variable. The salsas in particular are mostly cups of water. The dining room is never clean. The do offer good deals, promotions, and rewards just be prepared to quality check your own order.