Five Guys Burgers Fries - Burbank

It has been three years since my last visit to this restaurant, so I decided to take pictures of the menu prices to compare them. The establishment was clean, and I plan to do a more detailed review when I return for lunch.

The burgers at this restaurant are amazing. They should be, considering it cost $50 to feed a family of four. However, the meat is fresh and not frozen, and they also offer free peanuts. There are multiple shake flavors available. The staff are friendly and helpful. I will definitely come back, but perhaps not too soon, as the burgers are $12 each.

I 'm a bit skeptical about giving Five Guys another chance. They 're good, but customer service is lacking, especially at night. I waited for what seemed like 10-15 for just large fries. Finally when I received my order, it didn 't include the extra scoop of fries 5 guys is known for giving their customers, because it 's included in the price. When I asked the young lady that prepped my order where my 'extra ' fries were, she replied she had included them already. There were like 2 additional fries in the bag with a bunch of napkins. Luckily, she asked if I wanted more, so I replied yes. I was not impressed with the quantity she gave me, plus it was loaded with an inedible amount of seasoning. I decided to leave and not ask for a Manager because it was late. I wrote a complaint online, was called two days later by the Assistant Manager. He left a message letting me know they were going to make it right. Long story short, I have the option of coming back to get my fries made and served correctly. I appreciate both the Assistant Manager, as well as the General Manager whom I spoke to the next day for trying to resolve this issue. Hence the 4 stars. 5 Guys is expensive, compared to other 'fast food ' burger options out there. So you expect better quality and service. That 's all I 'm saying.

If you want a fresh and good burger, go here! It is a little expensive, but when you are craving a burger this is the place! The 'little cheeseburger or hamburger ' is actually a standard sized burger. Don 't let the name fool you! They have good fries too and have malt vinegar packets if you like that on your fries!

Delicious burgers and fries made from real meat and potatoes. The food is simple, yet absolutely delicious. The kitchen is open-view, allowing you to see how your meal is prepared while you help yourself to drinks from the touchless machine. No more wondering what goes on behind the scenes in the rusty, oily kitchen. Overall, a great dining experience.