Cold Stone Creamery - Cabazon

I recently visited Cold Stone Creamery and I must say, their ice creams and shakes are truly delicious. The place itself appeared to be very clean and well-maintained, which is always a plus. However, I have mixed feelings about the service I received during my visit.I arrived at 8pm, which was only an hour before closing time. I approached the counter and requested two of their popular creations. To my disappointment, the female worker informed me that they were out of stock. Undeterred, I decided to make another attempt and the male employee seemed ready to work on my order. However, just as he was about to start, another employee appeared out of nowhere and announced that they were also out of that particular creation.This experience left me a bit frustrated, as it seemed that the location I visited had a consistent issue with keeping items in stock. Having the two employees give conflicting responses further added to my confusion. While I understand that running out of certain flavors or options can occur, it was disappointing to encounter this problem not just once, but twice in a row.Overall, Cold Stone Creamery offers delicious ice creams and shakes, and the cleanliness of the establishment is commendable. However, the inconsistent stock availability and the confusion among the staff regarding inventory left me somewhat dissatisfied with the service received on this particular visit. Nonetheless, I would still be willing to give this location another chance in the hope that the stock issues are resolved.

Ice cream was good. I feel bad for the CREW members, not management. I spoke with some crew there who told me how they do not receive any breaks when working, not even a lunch break. If they are lucky and no one enters they can sit down. Owner really needs to address the issues he has with his supposed manager(s) before a lawsuit is started. I am sure this is a big reason why no one wants to stay with this business for $14 an hour with no breaks. Definitely not worth it. I won't be back, ice cream was good but I feel like a burden when the crew gets no breaks.

The poor little girl in there was doing the best she could with no help. Hey Mr cheap ass owner, why don't you put enough people in the store so they don't all walk out like we did and about 8 more people.

Basic interpersonal communication skills are a must for any customer service position unfortunately it's something this location is lacking amongst other things. No greeting blank stares from both employees. It would also help if the employees were actually trained on how to make each item on the menu so that customers arent waiting 30+ mins for one item that was ordered 3 days prior to pick up date.

We stoped by this store today and one of the employees charged us for the wrong price. We asked for a kid's scoop and she charged us for a like it. We were confused and we asked her if the kid's scoop and the like it cup were the same price and she kept saying it was. And later the other employee explained to her that she charged us wrong. But she didn't even say sorry and was trying to force us to buy a like it because she didn't know how to do a refund. So we said we just need kids scoop so you can cancel and charge again. It is not our fault. But her attitude was very mean and rude. She sighed and shook her head at us and gave us an attitude. She was like ordering us on what to do. She didn't explain what was going on and she was on the phone with her boss and we wasted about 30 minutes because of the refund process. She never said sorry and tried to kick us out without giving us a refund. I don't know how she could work as an employee with that attitude. I have no bad feeling with the boss but you should know how she acts to your customers.