Bojangles ' Famous Chicken 'n Biscuits

Drive thru is usually good. Ging by tonight to order a chicken sandwich and got offers for some reason. Had checked the bag before I left, as I usually did, but tried to come home before storm.

Everything for breakfast was too greasy for my liking and the potatoe rounds were stale, upside down in the bag and smashed. Staff provided an ordinary level of service and the wait seemed longer than most places in town for similar number of cars in line. Overall, nothing to rave about in my opinion and no clue why the line of cars goes all the way down the street for people waiting to get in. I share this with the highest of respect to all.

I gave it 3 stars. This is my favorite chicken. BUT it's not consistent sometimes the chicken is tough, perhaps it's caused by older and larger chicken ? I always get the breast sometimes the employees can't tell the difference between a thigh and a breast so check the box before you leave ? I don't buy the fries because they are soggy and cold. I purchased a Bo box $30 and choose Cole slaw my favorite side, they were out of it so I asked for another breast because it's all I really like, they were apprehensive but did give in.

It is the worst experience ever! The young girl at the drive thru dropped our lunch and it landed in the parking lot! She never apologized not once! Then the chicken was so hard my family could not even eat it! This is after we had to wait an additional 10-12 minutes for it to get done! I will never go back this is twice I have had a bad experience with this establishment!

VERY DISAPPOINTED with today?s service. I went through the drive through they made me pull up bc they were going to drop fresh chicken. I pull up and 10 mins later I still haven?t gotten my food. I decide to go in only to find the pan of chicken sitting ON the counter (getting cold). I asked how long it was going to be and the guy who pulled me up completely ignored me (assuming he?s a shift manager). The girl on the front counter rolled her eyes and put my food in the box, SERVED ME SOGGY fries, threw some sauce in my box and handed me the box. I waited all that time for them to say they would drop more fries but it would be 3 more minutes. There wasn?t anyone in the lobby (other than a table that looked like they?d been there a while) and maybe 4 people working. Girl on front counter asked if I wanted a different side or wait for fries but Everything looked so old and dry it was stuck to the pans. I was on my lunch break and was looking forward to eating some fresh Bojangles but definitely not the case this time. I hate to leave negative reviews (I worked in the food industry for over 10 years and the customer service was definitely what did it for me !!!!! The food just sitting on the counter too while I wait in my car for it but the rudeness and lack of professionalism was just bad)!