Wendy's - Carbondale

Service: Takeout Meal Type: Lunch Price per Person: $20–30 Food: 1 Service: 1 Atmosphere: 1

Service: Dine-in Meal type: Lunch Price per person: $1–10 Food rating: 2 Service rating: 2 Atmosphere rating: 2

The employees are so loud and unprofessional and always playing around with each other. If they’re not doing that they really need to get their head adjusted bc everytime I order through the drive thru the short girl with the long black hair that’s clipped up, can never hear us for some reason, doesn’t respond to any of the questions and is always saying “what?” She’s sometimes in the front too and she always seems distracted as well, looking off into space or looking at her coworkers instead of me when I’m ordering and can never hear as well and says “what?” like always. The food is good otherwise, but those employees need to be reprimanded and act properly bc I would hate for them to lose their jobs, even tho the chance of them getting fired is slim anyways

The employes keep screaming and playing around it's annoying and they should pay attention to their customers

So today, I decided to give it another try and ordered a Jr. Bacon with pickles, no onions, and asked for extra lettuce and tomato, as my daughter is allergic to onions. However, when I got home, my order was loaded with onions instead. I called the restaurant to explain the mistake, and Jasmyn immediately recognized my order. She responded by saying they added onions because I said to "add everything," but I was very clear that I wanted no onions and specified what additional toppings to include. This isn't the first time I've encountered Jasmyn's dismissive attitude, and it needs to be addressed. She acts unprofessionally and shows a lack of respect for customers, making it seem like we're getting our meals for free rather than paying for them. Something really needs to change.