Blue Jay Kitchen - Cardiff

The restaurant was at a great location. Unfortunately there were only two employees who ran two bars and in front of the house. we had to hunt our drink orders, as it seemed to order more on the bar than on the table. when it came to order, the server took 4 other tabular orders. then our food came out separately. the half of the table had finished eating when the other half of the diners came out. eating was tasty, but I think that the witness can't handle when the events are on, as it is a big restaurant/bar for just two people to run.

Nice eating, but unfortunately the service was not great, they were clearly short workers, so that table service was slow and the drinks did not arrive until after the food came, which also took a dae. but the staff did their best and the manager was very apologetic for the bad service. it would not stop us to come back, although eating was excellent and hopefully many choices next time when we go, they were able to recruit the staff for such a busy restaurant.

Had to go into the bar to order drinks and get the menu, service terrible to not a busy time

He waited for about ten minutes at the door, showed us a table and gave us no food or drinks menus, so we had to go and ask us. no one came or took our order, so then they had to ask for order. we asked three different employees to hunt our drinks as they lasted so long and until this point we had waited 50 minutes. none of the employees we asked came back the drinks, so we had to ask ourselves, and instead of getting our drinks, the bar staff served foot in the customers. when we finally got our drinks, the order was not even correct, so it had to waste more time to sort it out. a table of 7 came in and sat next to us after we had already been there 30mins, but they got their drinks and eat before us, as from any reason the staff took their order first. some tables next to us had the same terrible experience with waiting time and bad organization. the place is a shame lip, no organization, management bad and terrible service. do not recommend anyone and will not return.

Warm white wine, nothing available on childrens menu then childrens meals didn’t arrive. Chased it about 4 times with unhelpful staff. Finally went to bar to complain again and their order hadn’t even been put through. This was an hour after we placed the order. When it finally arrived it was disappointing. Staff very unhelpful and no customer service!!!! Wouldn’t visit again.