Juno Lounge - Cardiff

As someone who has worked in hospitality for years, I hate writing bad reviews but sometimes they are necessary. We came here today for lunch and had an awful meal. Pancakes were not worth the price at all, I’ve paid much less and had bigger portions in many other restaurants about 3 pieces of hard burnt bacon on top. The tapas was also very disappointing. The chicken wings were burnt and had barely any chicken on, and the calamari was cold. Calamari states it comes with garlic mayo and there was probably about half a teaspoon on them. Asked for more and waited a good 7/8 minutes by which everything had gone cold. And to top it off, the staff were not very friendly or accommodating. Won’t be returning. Fino lounge in Whitchurch is much better.

Staff seem indifferent or surly: no eye contact or greeting Staff also quite scruffy. 40+ minutes wait for food not unusual Tables usually sticky to touch. How often are they cleaned? App invites you to tip BEFORE meal. How does that work? Used to be a regular, but will now AVOID

Amazing food, reasonably priced. Great Gluten Free menu. Also great regular menu. Not too busy. Friendly Staff. Had the GF Muffin, with Sausage and Bacon. Was delicious

Took over 40 minutes to get breakfast out to us, the order for coffees was lost and whilst the staff were nice, no one really cared and no one was checking in or making sure you were happy. Pretty average in all, breakfast was alright, had better for less money, almost £70 for 4 to have breakfast and coffee/juice, so not really worth the long wait and average experience.

The staff are surly and scruffy. I think they are trying to cultivate an image of 'cool ' but rudeness and off-handedness are not cool. There is no evidence of professional training. Apparently they act according to their mood and, i was told, it is too much work to have to smile at customers all day. Oh, the poor things. All in their 20s. If this had been a one-off i would have let it be (with a comment to those involved) but this has been repeated on several occasions.