Firehouse Subs Carlisle Commons

This was not only the worst experience with a Firehouse Subs, but with any restaurant specializing in sub-sandwiches. It took two employees to work the register, and neither seemed to be in training, as they discussed what to do. Watching the sandwich manufacturers was more laughable as they spent more time staring at each other, the floor, or the ingredients for the sandwiches that they do not. Not only have I waited for fifty minutes for a simple hook and ladder, but I talked to other girls they waited for over an hour.

Definitely a few big sub-selections. I've got the brisket and Cheddar and I should have chosen something else. The bread was a bit thick and didn't seem so fresh. Had another great taste. The restaurant was very clean and the staff was tight. Directions via subway and other sub-speciality restaurants.

When I came in, I don't greet. I stood there for about 5 minutes and watched someone wipe something. After she looked at me for the third time, I wonder if someone is working the register. She said, Oh, I didn't know you were there. During my order I was interrupted to be asked if I wanted to throw something for the cheese (I always don't go cheese on my bottoms) and it threw me out. Let me finish my order, let alone my sentence before you challenge me to alternatives. I asked for an Italian, with extra onions and extra Italian dressing. Not only did the young man smile at me when he gave me my sandwich, he knows he put Mayo on the sandwich and almost no onions. Sounds small, I know. But I didn't have a firehouse in the year. I guess it'll take 5 years.????

I'm sorry to say it, but this place is a bit of a train wreck. We don't come here often because it's far away, but the last couple of times were pretty disappointing. Long waiting times and confusion in the register, how to create jobs, seem to have become common here. I had a voucher for a free birthday party, but the person in the register could not find out how to redeem it. The last time we ate here (a month ago), the subs were not very good, that was the last straw that brought us from returning here at any time soon. This is a shame, because Firehouse Subs are usually quite good, and this is the only location in the area.

Let me first say, I LOVE FIREHOUSE SUBS! The ingredients are really fresh and delicious. However, I give 3 stars because when I came in this past Sunday at around 1pm, the entire establishment was FILTHY! The floor had a bunch of stains like drinks were spilled in different areas and not cleaned up. The soda machine with disgusting. The counter next to the soda machine was dirty. I cannot imagine what the bathroom looked like. If I would have noticed how dirty it was in there before I ordered, I would have walked out. I saw at least 3 people working and only 2 people were making subs. During this pandemic, you would expect to see places being extra clean. That brought me disappointment to see if that dirty inside. I will return though as I hope this isn't a trend with this location.