Sorrento's West - Catonsville

This was the second time they got my order wrong. I ordered my sub without cheese, but it came with cheese. I also ordered French fries with gravy—the first time, I was charged for gravy but didn’t receive it. This time, I checked my order before leaving and did get the gravy, but the cashier insisted I hadn’t ordered it. I did order it, and even the other cashier agreed with me, but he didn’t realize I hadn't been charged for it. Instead of simply explaining that I wasn't charged for gravy, she said, “You didn’t order gravy.” The subs weren't very good either time, so needless to say, I won’t be coming back. They must be under new management because the food service was terrible and the quality was poor as well.

My daughter and I visited this restaurant for some pizza, a triple mix drink, wings, and sweet potato fries. The pizza was good, and the wings were okay. However, the sweet potato fries were disappointing. They were seasoned with cinnamon, which I didn’t expect, and I felt like there weren’t enough fries for the price of over $5. I wasn't satisfied with that. While I might recommend this place to my friends, I’d advise them to know exactly what they’re ordering. I don't think I’ll be coming back for those fries again.

Where do I start? This used to be my favorite sub shop, but ever since the new management took over, the customer service has really declined. I tried to place an order over the phone and called 19 times, only to be put on hold or disconnected. What a disappointment! It's clear that the customer service is lacking. I think it's time to find a new sub shop. I truly miss the old owners. Shaking my head.

Ordered the Cheeseburger sub. It tasty nasty. Not enough toppings; and meat had no taste and cooked too hard. Will not order that again. However, usually the pizza is good. Average place to eat.

Pick up or eat in is good. We had a new server learning. She was very patient with us. My cheesteak special was PHENOMENAL. Outside of Philly this is top 3 best. Good roll and good meat. All the toppings. The pizza tho, best part. Damn that pepperoni slice was amazing. 5 stars but it isnt fine dining, it is good food. Great.