Pizza Hut - Catskill

I don't know what's going on with this place me and a friend went there this past Saturday to pick up two dinner boxes that we are called in an hour before. However when we went there to pick up our food after what we thought what's an ample amount of time even though we were not given a time estimate we were told by the person at the front counter that they did not know if our order was in the system when we ask them how is that possible they said our order must be in the oven and coming out soon. Even though she had just told us she did not know if the order was even in the system on top of that the workers were all arguing with each other in front of customers we were told it would be another 45-minute wait to re put in the order and to make the food we saw it two hours was ridiculous to have to wait to feed our families so we left and went to Burger King as well as other people from Pizza Hut. These people need to get it together and all on the same page and maybe not argue in front of customers amongst each other. It's crazy to read the other reviews and find that employees fighting amongst each other seems to be a common problem they should probably fire everyone and get people who want to work

Catskill NY store is questionable at best. I called for assistance and was told I can't help you. Go online and figure it out.

Idk who was working tonight around 8 p.m. but they do not care at all about the product. My two orders of fries were put together in the wrong container and they were undercooked! Not fully cooked at all. Not even close to done. I always order the fries here because they are always crispy and delicious. These were disgusting. And I find it really odd that I went to leave a review on Facebook and I couldn't. No option to do that on the catskill pizza hut page. That's shady af and I just don't trust this place anymore. I spent $50 and I deserve a refund for the two orders of fries at least. The other food was very lack luster. Probably won't be back. The chick on tonight was terrible and not very friendly either. She definitely didn't care about serving us undercooked nasty fries.

The personal did their absolute best, even if it went back on command. in an order for picking up to 7.....left there shortly before 8! there were only two team members, they were very overwhelmed and far overwhelmed. they worked as hard and fast as possible to get orders and out of the door. I only got a name (brandon, but if I were them, I would have closed the doors. the shipper tried to clarify the orders and provide the things. the manager went around 7 o'clock on Saturday and left 2 persons to 11. unruly customers do not help with the feeling of being overwhelmed. there were at least 6-7 tickets that hang at a time, how should 2 persons with the production, taking and distributing orders up?! pizza and wings were typical for a pizza hat. mushrooms were not the largest, but after so long it is to be expected. yes, they need help and maybe a manager who takes care of their personal and restaurant. the shortened hours can help with overwhelming staff, do not let them be burned out. you have a few good ones here.

For a chain pizza place I am highly impressed! The service was amazing! There were only two people working but they were both so attentive checking if we needed anything, of the food was ok and if more drinks were needed. The food itself was perfect and came out quickly! Other establishments should take notes because this visit was above and beyond what I expected!