Firebirds Wood Fired Grill - Charles

There was an issue with our reservation when we arrived. Once that was resolved, we were seated at a table for 8 when there was 9 of us. It took 1 hr 45mins from the time we were seated to the time we received our food. This was at 3:30pm on a Saturday. Not overly impressed with the experience, especially considering the price point of the restaurant.

The double diamond martini was amazing! My husband did not like his chicken sandwich at all and although he only took one bite, the waitress never asked if anything was wrong with it. My BLT salad was excellent with a perfect mix of ingredients. My sirloin was cooked perfectly but I did not like the bacon butter that was on it. My brownie sundae was excellent. I tried one of the craft beers and the description said it was a wheat beer but it was more like an IPA which is pretty much the only type of beer I won 't drink. Again, although I did not drink hardly any of my beer, my waitress never asked if anything was wrong with it. We opted to sit on the patio because it was really cold inside.

We had a large party and had talked with the restaurant ahead of time to make sure they were aware. They were extremely accommodating in working with our group, ensuring our time constraints were met, that we had an overall outstanding experience. Rich, Carrie, Tequila truly went above beyond to make our celebration the best! The food was delicious portions are always generous. Can't say enough about the dinner staff.

Despite having a reservation, they had us wait for 30 minutes before seating us. Getting the food out to us was another 45 minutes. I suppose they're understaffed or I don't know what the reason is but the kitchen and bar were very slow. The food was pretty good, no complaints there. Just having to wait a long time for everything watered down the whole experience. 

My sister suggested this establishment. So we thought, why not. Amazing outing Friday is our date night. We stay in Belleville, il. So it's a 45 to 50 minute haul for us. No regrets, though. The server's name was Carrie, had a gentleman in training he was great as well. Suggested drinks, had a personal touch to his service. Make a connection with your guest. Thank you will return