Dunkin' Donuts - Charlottesville

This Dunkin' Donuts is very clean and conveniently located for easy access and departure. We only ordered coffees, and they were fresh, hot, and made exactly as we requested. The staff was attentive, friendly, and quick to help customers, both in-store and at the drive-thru. The dining area was open when we visited, but I'm not sure if this is a regular occurrence, so dining in might vary day to day.

I stopped by for some vanilla cream powdered sugar donuts and iced tea. The freshly brewed tea was quite tasty, and the donuts were delicious, although they lacked a bit of filling.

I absolutely love this Dunkin'! The two employees working today were fantastic. My husband orders the most unusual iced coffee, and they were so patient, taking the time to make it just the way he likes it. I wish I had caught their names because they really made our drinks and the entire experience so enjoyable. My husband is already saying he wants to come back to this location only!

Visiting family in town, so decided to stop and purchase breakfast. This store was ?open? only in the sense worker(s)? were inside. 9:30 am, lights on door locked. So we reluctantly entered the drive thru queue. Finally get to ordering location to be told my order will be taken in a moment. Moments turned to minutes so after 5 minutes at the order location I navigated out of line. Just because you are Dunkin, you shouldn?t take customers for granted. I recommend donut lovers head further south on Rte. 29 to ?Duck Donuts?. Better quality in product and service.

I?ve come here many many times and never had any issues with any of the staff but whoever the guy is that this place has doing the drive thru lately needs to be taken off. He?s aggressive for no reason and short and rude. I?ve dealt with him a few times recently and it?s so unpleasant that I just pulled off today upon hearing his voice again over the speaker. Not frequenting this place anymore until he?s replaced in the drive thru. Not a nice experience.