Lara - Charnwood

Beautiful food ...very busy yet staff were very attentive..lovely atmosphere will definitely go back

I regularly go to Lara’s and usually receive good customer service. However, tonight the service was poor and the staff was awfully rude! Tonight I ordered my food and I clearly stated my sea bass to be with rice due to me being allergic to potatoes I repeated myself three times on the phone and the lady repeated it to me. My daughter in law collected the order and when I opened my food I had chips and my sea bass was overcooked. The Turkish bread was burnt and I hadn’t received my salad or sauce. My son and daughter in law also ordered mixed kebabs and they had 5 pieces of skinny meat and hardly any chips. I called the restaurant to see if they could do anything and the ‘manager’ was very rude telling me ‘’there is nothing she could do about it darling’’. She was very rude and proceed to call me a liar and continued to say I didn’t state what I wanted with my sea bass! I returned the food to the restaurant and the staff was very rude again! The man cooking the food told me his staff wasn’t rude and to lower my voice he chucked my money at me and told me to leave his shop. All I wanted was a apology not to be called a liar I will not be returning due to the poor customer service and quality of the food on my last few visits.

From walking in we were made to feel welcome. We didn’t have starters as experience told us after the bowl of freshly baked flat breads and accompanying dips and olives etc we wouldn’t need too. We had the grilled platter for 2/3 people and it was delicious. Perfectly grilled meats all served on a bed of rice and an accompanying plate of salad. Enjoyed every bite. We had ice cold Effes beers which were served with a smile by the very attentive staff. Thank you for a lovely meal. We will definitely return.

Just enjoyed an amazing meal at Lara in Anstey. Beautiful food, great atmosphere and really good friendly staff. Great prices and traditional tastes. Will definitely be returning.

Visited Lara on a Saturday evening having prebooked a week in advance. Arrived to find no table ready and we're asked to wait whilst one was prepared for us. We were given a table directly in front of the kitchen entrance and directly by the door. As it was a busy restaurant, the door was constantly opened and we were very cold. Every 5 minutes an uber or deliveroo driver arrived and stood right at the side of us waiting to collect their orders. We placed our order and after 30 minutes our starters arrived,and were very nice. A futher 45 minutes later our mains arrived and we were very disappointed my husband ordered the mix grill which at £20 was not cheap. He could not eat a majority of the meat as it was so tough and fatty. Staff were lovely and polite and were rushed off their feet doing the best they could. To sum up, table was bad, food mediocre, service slow (Arrived 7.30 and finish main at 9.30) staff and decor very pleasant. Would probably try again on a week night to see if any better.