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Írjon visszajelzéstPanera's customer service reached out to me regarding my initial review and offered a credit for my next order, which I appreciated and has influenced my service rating. However, today I had my worst experience yet with Panera's online ordering and delivery. My Mediterranean Warm Bowl, which I've enjoyed several times before, was incredibly sparse for over $15 and did not include any of the extra ingredients I requested, including the $1.49 avocado that I paid for. Additionally, the French Onion Soup was missing the extra cheese I requested and had no croutons, making it not really a French Onion Soup at all. For a total of over $33, I expected enough food for two people, not just one! I have photos available if you’re interested.
I've ordered catering from this location twice, and both experiences were excellent. The service was timely, the food was well-packaged, and the quality was fantastic. Overall, a great experience!
I had an issue with my online order last week, so I spoke with Tim about it. Today, he provided outstanding service and made sure everything was resolved. I really appreciate it. I highly recommend this location!
Business to business cheer I was at Panera for a quick bite and my watch fell off my wrist. I was nearly home before I realized it but a find my device check showed my watch was somewhere near Panera. I called to ask them not to throw out the ladies room trash because I was worried it dropped there and said I'd be over soon to look Em (Emma? Emily sorry, I was stressed don't remember exactly) offered to look herself. This is way above and beyond. We didn't find the watch but her kindness made a stressful day a little easier. Lucky Panera to have such good folks on staff.
When we opened the bags at home after picking up our online order, we were missing one family member's order. We saw on the receipt that we'd paid for it, but it wasn't included in any of our bags. When we called, one soft employee couldn't handle one exasperated remark from my husband, so another stepped in and threatened to keep our refund. The manager was absent at the time, or so we were told. The outspoken employee fussed at my husband, and we got our refund after he apologized to the soft employee. I definitely believe there's a time and place to stand up for another human being, but I dont think this particular scenario deserved such a response as it did very little to demonstrate that store's reputation for profesdionalism in the face of setting right a mistake that was made, or in dealing appropriately with a frustrated customer.
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