Cruise - Chester

Do not go here!! Entire visit was pleasant until power-greedy bouncer took my visor cap off me without warning. Most people can all appreciate rules for licensed premises and clubs but when the bouncers make no effort to educate you on the rules or to give you an opportunity to actually follow them, it causes issues and just ruins your night. Bouncers at Cruise in Chester refuse to acknowledge that there is a “head doorman” or someone in charge, and when I asked for the head doorman, one member of staff laughed and others were in such shock that I had asked for one. I was completely sober on this night and was appalled that staff were refusing to point out who was the head doorman considering an assault or spiking could have taken place. You know you’re not safe when staff lie and say that there is no one in charge and never was. However, Neil was the head doorman and soon spoke to me who was not happy his staff had lied and tried to divert me from the person in charge. Neil resolved the issue at hand and did speak to his staff regarding their conduct. Thanks Neil for being very professional and knowledgeable! However, the other security staff made my already-unsatisfactory night a worse one, resulting in this wordy review. Staff made me feel very uncomfortable as a result of me asking who was in charge and refusing to tell me. Therefore, I will not visit again and will not recommend. As well as the above, the building is in poor condition, music is not chosen well and the general crowd is not a nice one.

Bouncer are vile and rude threw me around for no reason power hungry scum also when I left and forgot my coat wasn’t aloud back in or someone couldn’t go back to get it for me disgusting behaviour rats honestly left me in the rain with no coat Monday night cruise for you never coming back.

Bouncers were awful! Gave them my ID and they saw I was from wrexham and said I couldn’t come in because I was too drunk and they said ‘you wrexham lot like to cause trouble’! I was definitely not too drunk and I’m not a trouble maker just because of where I’m born

Saw my non student friends inside and then was sent away because I was 23. New people on the door but same terrible attitude. Wanna be bullies/power trips

Very unprofessional, was denied entry due to it being a “student night” even though it was never advertised as one nor had any information explaining it was. I’ve been here previously and never been asked for a student Id or ever been told it was a student night. Rang the venue and had the phone purposely put down on me and got passed on and on to people who never dealt with the situation. I think if they want to pretend it’s a student night again, they should maybe advertise it. I’ve still got no closer to receiving a refund for the tickets that were wasted.