Luella's Southern Kitchen - Chicago

I will say I'm glad I tried this restaurant. Service was great. The biscuits were nice and fluffy. Chicken was fried to a crisp perfectly and still juicy. As a disclaimer they do not let u substitute chicken, so you can not get all white or dark meat. Theonly issue I had was the brisket in my brisket Mac and cheese was chewy. All, I could think of was soooo no one tried thebrisket prior to putting it in the food. The mac was good otherwise. They were willing to exchange it out. So, that was nice ofthem. In case you are planning to go and eat in , you order and pay on your phone. They will bring u your food to the table. Itwould've been nice if they offered pieces of chicken as sides.

10/10 it was great! My 13 year old son said that it was good enough to have as a last meal, and he?s a tough critic with a sophisticated palate so that says a lot. He had the French Toast, which had a Whiskey caramel sauce, and Chicken and Waffle.Husband had the Chicken and Waffle as well, then we had fried green tomato and Mac and cheese for the table. Hands down the bestfried green tomatoes that I?ve had. The French toast was amazing, like AMAZING, it?s probably a fall/winter special but I?d eatit year round. It reminded me of the caramel apple spice drink at Starbucks. The chicken with the waffles was so good. Crispywithout being oily, seasoned well but not overly salty. The staff was amazing despite the fact that there?s limited interactionwith them since everything is ordered from your phone. They are welcoming, friendly, patient, articulate and professional. Irecommend this establishment for quality food, exceptional flavor, and an overall great experience.

I?ve been coming here for YEARS and they have never disappointed. Last time I visited was in 2019, moved back to the city this year 2022 and made Luella my first outting! I may have had a different experience than others because I arrived during the earlymorning hour (11:30am), there was no line, no excessive wait time for food, and everyone was pleasant. You do have to order onan app but that just means that their tip gets smaller. I refuse to order multiple times and be forced to pay a fee and tip eachtime ???????????. All in all, the food is great, the portion sizes are decent (I almost always have left overs), and the staffis pleasant. I recommend this restaurant to anyone who wants to try southern food!

Customer service was good. Food took a little too long to come out for me. I ordered the chicken and waffles and my husband ordered the Nashville chicken with greens and homemade biscuits. The only thing that was good were the biscuits! Let 's just say they tried a little too hard to cater to EVERYONE if you know what I mean. Was very disappointing. I 'm from Mississippi and my fried chicken tastes better. Won 't be returning.

I know this place already has like a million 5-star reviews but i’d still like to add onto that. The food is pretty expensive but absolutely worth it! Their mac and cheese danced on my tongue, and the chicken was so juicy. The service here was such a breath of fresh air since I’m used to bad customer service/being judged due to certain demographic characteristics. And to also see all the other customers receiving the same great treatment just attests to the fact that they truly care. The server went around to every table continuously checking in. The staff was very friendly. If you want a warm, welcoming environment with delicious food, don’t hesitate to visit here :