Chick-fil-a - Clayton

The restaurant in Clayton, Georgia is setting the standard high for all others. The food was exceptional and the wait time was minimal. Fantastic job!

This was bar far one of my worst chick fil-a experiences. I will start by saying its Nov 26 and I am traveling home from my Thanksgiving family get together so I understand it may have been busier than usual but the staff did nothing to help thesituation. As a former Chick fila employee (I worked there for 4 plus years at a top 3 store in Florida) so I know andunderstand from experience how they work and operate and this is not it. We got in line at 10:20 looking to get breakfast, itwas a long line but I felt comfortable waiting knowing chick fil-a is quick and they would get us through and in time forbreakfast, and if not then I assumed that since we are in line before 10:30 they should have served us breakfast or at leastoffered a Digital offer coupon for the wait. But boy was I wrong, we proceeded to wait in line for 22 mins and past thebreakfast end time. As we waited we watched only two order takers take orders very slowly and with little to no enthusiasm orfriendliness. Each would take a single order and then make the drinks but only one drink at a time with no concern to hurry andget to the next customer. After about 10 mins of waiting both order takers finished their orders and drinks and then proceededto stock their area and get more lemonade and tea all before then going and taking a personal drink break of about thirtyseconds. I say all of this and it sounds like im ranting however I do again come from chick fil-a background (and so does mywife at the same store for 6 plus years) so we understand this situation completely and have been in it many times. I'm not somuch frustrated with the order takers but more so with the management who left them out to dry and struggle for more than anhour, especially when the would check the length of the line make eye contact with customers and do nothing to help. Once wemade it to the register we asked if they were doing breakfast and the answer was no with a sorry excuse for an apologyfollowing.

Service was slower than normal, only one cashier on inside for dine in. She did apologize for our wait. Breakfast was good and freshly prepared. Atmosphere was noisy a bus load of older people unloaded and stood in front of our table complaining abouttheir bus trip. They used the bathrooms but only 2 ordered something to drink everyone else got back on the bus. ThisChick-fil-A seems to get a lot of pit stop only traffic. Not Chick-fil-A's fault but it does block up access thru the doors anddown the isles.

This Chick-fil-A was the dirtiest I have ever visited. The bathroom was disgusting and the dining room floor was dirty. There was a makeshift office area created with room dividers in half of the dining room area leading to the bathroom. There were no condiments or straws available for self-service. The tables we sat at were in need of cleaning. It wasn't even that busy. This location has gone way downhill. I hope it never gets neglected like this again. The Franklin, NC location is much better.

We chose to visit this Chick-Fil-A location specifically because they had a play area for children. We wanted our daughter to burn off some energy before resuming our road trip. Despite being told by the employees that the play area was closed due to COVID, we found the inside to be crowded with no one wearing masks. It is currently October 2022 and I was disappointed to see this location using COVID as an excuse to keep the play area closed, especially when other locations have it open. For our future road trips, we will choose to stop at the Cornelia location instead of this one.