Cleveland Breakfast Club

I have been to this establishment on several occasions and have had no complaints. Even when the service was a bit too slow for my liking, there were no complaints. Today was different however. I ordered online and purchased shrimp and grits, a flatbread pizza, and a pancake. When I arrived to pick up my food, I noticed the bag was quite small and figured they just managed to get everything in one bag. I went back to my car to make sure everything was in there, and noticed my flatbread was missing. Thinking the server just missed a bag, I went back in and told another server that my order was missing the flatbread. I was told that they did not have any flatbreads available, and this was co-signed by another server next to him. No one called me to let me know, even though my number was left on the online order. Not even when I walked in did someone inform me. It took me a second trip to learn about an item that was not even available. I was told by the same server that my food was comped (which I will not know for certain for a few days due to my bank), and if I wanted something in place. To my understanding this would have been a complimentary meal given the inconvenience of all this in the first place, but the server told me my total would be $14 and some change. When I mentioned/asked if this could be comped given the circumstances , I was told no since my food was already comped. I did not have my card, so was forced to go to the car a second time and grab my mother’s card. When I entered the now third time, the server was back to managing the service window. I waited about 5-7 minutes for someone to come back to the front before I gave up and left. The food has always been good, but I will always uphold communication and customer service in a business as a top priority. This was unfortunately the straw that has broken the camel’s back, and I will not be back.

Food was amazing and perfect taste. I'll keep you in mind next

The establishment was clean and spacious. The menu has a lot of good options. I got the chicken and waffles. They were ok. The flavor of the chicken was but it was over cooked I wasn't a fan of the waffle and I had high expectations. The melange potatoes were really good. The customer service was lacking. No one greeted us coming or going but I don't know if that was the vibe lol. Overall I would give it another shot.

First time trying this breakfast and lunch spot!Really believe it’s a hidden GEM! Located in the Shaker area which is nice.The grits and blackened salmon were my favorite, second to that was the chicken and waffles. The batter and butter spread for the waffles are TOP TIER!If you haven’t gone- GO TOMORROW!Will definitely be back!!!!!!!!!!

Breakfast is my favorite meal, and I really enjoy dining at CBC. The prices are reasonable, the portion sizes are generous, and the food is delicious. I'm absolutely in love with the grits!