Steak N Shake - Cleveland

Great food, but i guess they no longer offer table service? It used to be like a sit-down diner, but now you have to order your food at the counter and pick it up when ready.Food: 5/5

It was much better when they had servers, but not a terrible dine-in experience. The food is more expensive and you get less than before. Food was mediocre as well. I would recommend other restaurantsFood: 3/5

My hubby is upset the mushroom swiss burger is gone!! Bring it back and I'll change the food to 5 stars. Change some additude and I'll vhanve the service and atmosphere. Kinda gloomy and unhappy last time or two we were in thereFood: 3/5

Found a penny in onion rings. When called to ask how a penny would wind up in our onion rings at the bottom of the bag. I got told they need a receipt to look at the camera. I tried to explain didn't have that and was told nothing they could say. I said we'll can't you look up the order it was like 10-15 minutes ago. They said no.Food: 1/5

Excellent customer service, extremely friendly, checked on us regularly while we ate. Will definitely be back.