Subcity Restaurants - Cleveland Heights

Tonight I asked raj singh the owner why the walkway to the parking is dangerous covered with ice and snow to which he explained that the city should clean it and it is not his problem. I said that he should be considered as courtesy for his customers and for their security, and that as a more common testimony of my opinion, I am unacceptable for his answer. to whomever singh get out screamed! to destroy the whole restaurant. despite the good food, if this is how the owner treats his customers and probably his personal, we will not be back.

I'm just tryna get my food and the female cool being rude talking about she don't get paid enough she ready to go all the way in the back talking nasty to the customers. Terrible service cook was talking crazy! And my order took a hour!

My first time eating at this place experience was terrible because the person over the phone was very rude. It took over 30 minutes for my food it be prepared and it was incorrect. The girl in the store talk it all up how long it took me to get my credit card but not the fact that she got my order wrong and my food was incorrect. I emailed the person who is the contact for the company and he emailed me once about the issue and hoping to get resolved but I’ve emailed him now three times and nothing has been really given a response from him. I’m very disappointed in my experience and I wish that it was good because they did have one thing good on the menu and that was the wings. I got the soul roll and big city steak sub it was not enough meat in the sandwich and I ordered loaded waffle fries I got loaded in Regular fries. I’m writing this review because I’m very disappointed that the gentleman that is supposed to be over the company email me and then nothing has been said to me after I’ve emailed him three times to get this issue resolved. Mr. Clement emailed me but I have yet to hear anything back from him and it’s been almost two months.

I went to the Elyria location the food was delicious, and I received my order in a timely manner. I definitely recommend Subcity

Yummy cheesesteak and fries. Eric, who helped me was friendly and polite.